Alexis Mathis Email & Phone Number

Lithia Springs, GA, US

Atlanta Metropolitan Area

• As a research manager, I oversaw the end-to-end process of researching, analyzing and reporting findings on third party risk management data for thousands of vendors. This role involved cross-departmental.
• Took ownership of the strategic direction of multiple products
• Established SLAs across several product lines and presented KPIs weekly to Director-level leadership
• Created ad-hoc reporting with Excel and Power BI to show client-contract usage, forecast team client request, management team workload, and empower leadership to make hiring decisions for Research Team onshore and.
• Leveraged Smartsheet, MS Planner, and Zendesk to plan and track multiple mid-size projects

• Create and maintained data visualizations that educated clients on key metrics of their vendor portfolio
• Collaborate with client engagement, project management and data teams to deliver custom reporting solutions
• Conduct new hire interviews
• Lead and manage quarterly report team, which includes creating and updating training and procedural documentation and managing workload expectations in coordination with research team manager
• Develop training program and all documentation regarding quarterly reports, vendor reports, and excel
• Interview and assess candidates for intern and research analyst positions

Greater Atlanta Area

Brookhaven, Georgia

Greater Atlanta Area

Calls companies and verifies all required information Modifies any data that is inaccurate and/or out of date Asks for additional specifics that can aid in the growth of the database (titles, emails, direct dials, etc.) *Identifies and understands the business needs of clients and prospective clients (asking for marketing titles, new business contacts.

Atlanta, Georgia

• Tracked account balances, payment history and communication for all customers with past due balances
• Communicated sensitive financial information through phone calls, letters, fax, and emails to customers
• Researched incorrect credit charges, payment applications, and discrepancies from client’s accounts, bank statements and the general ledger

• Created and led extensive training program for all new hires
• Utilized software such as Qualtrics, MS Excel, and Banner AR system to record and monitor various student documentation and financial aid status
• Created scholarship newsletters, fliers, and other documents to use within the Scholarship and financial aid offices
• Maintained privacy and confidentiality while discussing financial aid circumstances and recording personally identifiable information
• General office duties and customer service

Finch Elementary School

Master Of Business Administration - Mba, Business Analytics

Bachelor’S Degree, Mathematics And Statistics

Business Intelligence Certificate