Proactively addressed customer concerns and resolved issues, escalating complex matters to the manager when necessary, resulting in improved problem resolution. Worked collaboratively with team members to ensure efficient and smooth operations during peak dining hours, contributing to reduced wait times and increased customer satisfaction.

Communicated with my team to hastily make pizzas to serve the cravings of hundreds of customers supporting our local business. I used my multilingual ability to attend to our Hispanic customers and ensure that they get their needs met. I ensured to clean off the tables as soon as the customers left in order to seat more people.

Led our line of three by analyzing the order before communicating it to the rest of our team. Used my downtime to clean the restaurant. Attended to customers in the restaurant, or in the drive thru.