Alexis Lindway Email & Phone Number

Strongsville, Ohio, United States

Manage and grow team of Senior Project Specialists in the US and Puerto Rico tooversee project administration of all won projects (kick off 5 to 10 weekly) includingassisting in SOW creation, review, and execution.Successfully lead large international projects (involvement of 3-6countries). Create and manage global billing time frames, budgetmanagement ($5M+), client facing meetings and deadline adherence.Lead on US project management, process correction, and improvement.Facilitate and assist with billing and invoicing, billing questions, and problemsolving($2M-$3M monthly).North American Lead for systems implementation, overseeing training, adoption, and best practices for new implementations of Salesforce and company wide adoption of D365 F+O. Sandbox testing, data integrity, and process management included.Create and implement SOP Docs and processes for current and upcomingsystems and procedures.

Established the Encore Care Support program with the simple mission of: PeopleFocused. Data Oriented. Results Driven.Led the support teams to grow into 800 client support projects. Wrote andowned client support contracts (200+ new/renewals per year).Grew profit margin on Support program from 5% to 35% for YoY.Assist in RFPs, NDAs, and focusing Encore to a completely asterisk free supportsolution.

Remote

Tier 1 Support and Dispatching assistance for Encore clientele. Content creator for client facing copy.

Cleveland/Akron, Ohio Area

Manage all donor funds for major Heart Walk events and assist in reconciliationand processing (up to $1M).Event planner and coordinator of Heart Walks, assistant event planner andcoordinator for gala events and major fundraiser gatherings. Maintain vendorrelationships and guarantee donor's deliverables are fulfilled.Power User in Dynamics 365 for tracking fundraising goals and contractmanagement.Created Internship Program and established relationships with the local colleges.

Cleveland, Ohio

Own contracts with organizations receiving donation funds to ensuredeliverables on both sides are met during length of relationship. Includedadhering to all state and local liquor laws, confidentiality of donations, andconsistent delivery YoY with those deliverables.Represent GLBC at philanthropic events, charitable requests, volunteerfunctions, and philanthropic relationships.Created forward facing donation request structure based on CRM 2011 andBlackbaud interface for cleaner user experience.

Westlake, Oh

Create and institute a sustaining vendor compliance system with QualityAssurance Manager.Manage AR and AP monthly ($1M-$2M).Work with Operations department to facilitate new functions to MicrosoftCRM system (2011) in conjunction with IT developers.