• Responsible for resolving client and customer satisfaction related issues• Participate in proactive team efforts to achieve company staffing goals • Develop and define strategic initiatives to grow current accounts and identify potential new area of business opportunities to senior leadership• Collaborate with other team members to formulate initiatives to best satisfy customer’s needs• Provide leadership to others through example and sharing of knowledge and skill• Liaison between sales and operations during new customer onboarding • Create content and analyze reports for quarterly business reviews• Develop and implement KPIs across all areas of the organization to effectively measure efficiency and progress toward company goals • Gather market analysis information to present to customers • Continually seek and develop process improvements with customers, vendor management systems, employee retention, reporting platforms, and payroll processes• Achieve customer satisfaction by visiting customer locations and interacting more directly• Send out a customer satisfaction survey on a quarterly basis to track service throughout the year by determining areas of improvement, identifying trends, and gaining valuable feedback from customers to ensure the best customer experience possible• Monitor operations to ensure that staff members comply with administrative policies, procedures, and government regulations

• Top 10 largest Indianapolis-Area minority/woman owned business of $56M in revenue• Increased account portfolio from 5 accounts to 16 accounts• Responsible for managing accounts totaling approximately $13M in annual revenue• Lead and present key strategic initiatives and financial metrics on a daily/weekly basis to the senior executive team• Develop and define strategic initiatives to grow current accounts and identify potential new area of business opportunities to senior leadership• Partner with cross-functional business partners to develop budgets and forecast modeling• Create content and lead onboarding orientations for current and new accounts• Develop and implement KPIs across all areas of the organization to effectively measure efficiency and progress toward company goals • Strategic recruitment, coordinating temporary employees through the interview, orientation process, and ongoing employee development• Achieve customer satisfaction by visiting customer locations and interacting more directly• Monitor operations to ensure that staff members comply with administrative policies, procedures, and government regulations

• Chairside assisted dentists and hygienists with duties such as periodontal charting, development of procedures, and coordinated appointments for patients• Collaborated with onside dental team to increase sales of services• Sterilization procedures and operatory preparation• Front office reception including: managing phone systems, charting and filing, billing processing, and overall account maintenance