Alexis M. Torres Email & Phone Number

New York, New York, United States

•Communicated important employment information during delivery of employment offers (e.g., benefits, compensation, etc.). Work with hiring managers to ensure compliance with all federal/state laws and regulations regarding recruitment and general employment/HR compliance.•Screen resumes, interview candidates, administer appropriate assessments and reference/background checking, make recommendations for hire (or not hire) and deliver employment offer.•Updates and maintains confidential personnel files to document personnel actions and to provide information for payroll and other uses.•Handle employee relations matters professionally and confidentially, conducting investigations, resolving conflicts, and promoting a positive work culture.

New York, United States

• Effectively manage and organize time and projects based onpriority and demand with continuous follow-up.• Ensured files are in compliance with agency guidelines regarding newhires, employee terminations, pay raises, transfers/promotions,disciplinary actions, and performance management.• Assisted compliance with conducting audits of all areas of HRcompliance, including I-9's, NYS security guard registry, NYSlicensing paperwork, all contract specific requirements (such amedicals, drug tests, additional BG check requirements, Etc.)•Worked with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.

•Schedule Security Officers and supervisors at client sites; manage the scheduling process to optimize operating results and to keep avoidable overtime to a minimum; resolves staffing issues and problems as directed by Branch management.•Maintain site coverage at all times; track requests for time off including vacation and personal leave approved requests to ensure site coverage; respond to emergency situations, call-offs, and absences to ensure that client sites have coverage; act as call center for remote posts.•Maintain current knowledge of site contracts and requirements, of Security Officer training, availability and time worked, and of client exclusion lists. Conduct regular site visits to familiarize yourself with locations and client specifics.•Coordinate scheduling changes with Branch management, supervisors, and staff; serve as a liaison with clients and Branch management, supervisors and staff in resolving scheduling, training, billing and payroll problems.•Ensure that an adequate on call security force is available to cover vacancies created by absences and call-offs.

• Ensured accurate time keeping, payroll and billing is posted in valiant, verifies billing payroll reports and correct discrepancies; Interfaces with accounts receivable and payroll department to make corrections.• Managed site coverage; tractor request for time off including vacation and personal leave request to ensure site coverage; responses to emergency situations, callouts, and absences to ensure the client sites have coverage. • Coordinated the daily schedules and assignments of Area Managers; briefed Managers on change to post schedules and new Security Officers. • Handled all related activities of dispatch as needed like hiring, training , performance appraisals and terminations.• Scheduled Security Officers, Fireguards, (800 in total) at client sites; manages the scheduling process using Valiant to keep avoidable overtime at a minimum.

• Operated a multi-line telephone system, prioritized calls andinitiated appropriate action based on incident type and importance.• Coordinates the daily schedules and assignments of supervisorystaff; briefs supervisors on changes to post schedules and newSecurity Officer schedules.• Maintains site coverage at all times; tracks requests for time off toensure site coverage; responds to emergency situations, call-outs,and absences.