Alexis Mummertz Email & Phone Number

Morrisville, North Carolina, United States

Managing a fast-paced dental office to ensure efficiency and production. Delegating tasks and providing support to the front and back office staff while coordinating with the Regional Manager and Director to improve team building and scheduling strategies based on reports. Assisted in hiring and interviewing candidates for front and back office staff. Enforced policies and procedures provided by the company and by state law. Supervising inventory and supply orders to stay within budget. Building rapport with patients and communicating treatment & financial options as well as insurance verification.

Morrisville, North Carolina, United States

Conducted front office tasks and responsibilities on a daily, weekly, bi-weekly, and monthly basis. Properly communicating patient requests and concerns with back office staff to ensure customer satisfaction. Present treatment plans, discuss insurance and financials, and schedule appointments according to the treatment plan prescribed by the dentist. Utilizing reports and participating in office and company-wide meetings to improve office production to reach goal.

Assisted in staffing and scheduling services for clients and caregivers by matching the skill set of the caregiver with the needs of the client, location, availability, etc. Maintained positive rapport with clients by ensuring client satisfaction, along with the client’s family members. Provided service information to potential clients and explained what type of care we can assist them with, what sets us apart from other agencies, rates, scheduling minimums, etc. Assisted in hiring and orienting caregivers, ensured they are qualified to care for the client, and maintained both client and caregiver files in compliance with the state law.

Provided customer service and professionalism to clients and caregivers who called and/or visited our office. Answered the phone and directed calls or passed on important messages to the Client Services Supervisor(s), Office Manager, and Administrator. Handled the documentation and filing of client care flow sheets submitted by caregivers on a weekly basis to keep client files up to date. Retrieved mail/packages to distributed to the appropriate department/person and kept inventory of office supplies along with stocking required paperwork and information packets for the office.

Associate Of Arts - Aa, Accounting

The Accounting program focuses on the teachings of both private and public sectors within business and accounting positions that include.

Education record