Alexis Oh Email & Phone Number

• Manage and streamline the onboarding process for healthcare professionals ensuring a smooth transition into their roles across various client sites in all 50 states.
• Establish a collaborative relationship with various healthcare MSPs (Managed Services Programs), including but not limited to: AMN Healthcare, Cross Country Healthcare, RightSourcing, and Medical Solutions.
• Lead and manage a team of 4 Onboarding Specialists by providing training and development to enhance overall performance.
• Organize and conduct bi-weekly team meetings that foster an inclusive culture for 10+ team members, enhancing overall team performance.
• Played a key role for AMN Healthcare awarding Host Healthcare with “2023 Most Valued MSP Partner” in recognition of outstanding partnership by delivering compliance-focused service across both nursing and allied sectors.

• Onboard 30+ healthcare workers per week for travel assignments at various facilities throughout the nation by managing full candidate compliance per The Joint Commission standards and client specific requirements.
• Verify and electronically confirm employment eligibility by auditing I-9 with supporting documents through E-Verify, a web-based system administered by the Social Security Administration (SSA) and U.S. Citizenship and.
• Review credentialing files and collaborate with each candidate to obtain missing, incomplete, and expiring items pertaining to professional licenses, certifications, and immunizations.
• Utilize critical thinking and advanced problem solving skills to prevent start date postponements and cancellations of travel assignments while achieving client satisfaction.
• Enhance team culture by building trust and relationships with cross-functional teams, including but not limited to: Recruitment, Account Management, Payroll, and Contracts.(Mastered all duties and responsibilities of.

• Processed initial onboarding for 20+ healthcare workers per week by creating customized compliance checklists that are tailored to individual candidates.
• Delegated tasks of expiring items, background checks, and employment verification to 3 team members to achieve complete compliance.
• Coordinated with third-party vendors to complete compliance requirements for candidates including, but not limited to: drug screens, immunizations, 7-year background checks, and employment and education verifications.
• Audited 100+ immunization records, background checks, certificates, and professional licenses per month by utilizing sources including, but not limited to: Host Healthcare documents inbox, Salesforce, Nursys, American.

San Diego, California

• Streamlined a continuous workflow by evenly distributing daily workload to 30+ Fulfillment Technicians.
• Audited and resolved defective prescription medications to improve inventory accuracy and prevent order cancellations.
• Identified training needs and areas for process improvements to ensure accuracy and efficiency in all fulfillment processes.

San Diego, California

• Responded to inbound calls and emails arriving to the Tandem Diabetes Care technical support line and inbox.
• Provided individualized responses to patient concerns and inquiries.
• Performed timely and satisfactory resolution to calls and on-line contacts.
• Recorded accurate and thorough documentation of patient interaction via calls and emails using CRM system.
• Identified potential health and safety issues with products.
• Ensured work was performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.

High Tech Center For Students With Disabilities

• Converted educational materials into an electronic text and audio format using Microsoft Word and Optical Character Recognition (OCR) software that can be readily accessed by students with visual and hearing limitations.
• Performed quality assurance of 100+ course materials per academic semester to ensure accuracy and effectiveness of converted text.
• Trained new hires on document conversion process and High Tech Center policies.
• Created and organized database of 500+ textbooks, audio files, and documents using Microsoft Excel.
• Scheduled appointments using student information database software.
• Answered telephone and walk-in inquiries with friendliness and professionalism.

Office Of Housing Administration

• Implemented safety and security for 500+ first-year residents and guests by maintaining the confidentiality of records as stipulated by FERPA.
• Enhanced communication skills and provided customer service by responding to a high volume of telephone and walk-in inquiries with friendliness and professionalism.
• Performed check-in and check-out of conference groups and summer school students and ensured all amenities were ready to use.
• Addressed, reported, and documented any student and guest conduct problems, injuries, or incidents.
• Represented the Office of Housing Administration and San Diego State University in a polite, friendly, and professional manner.