Alexis Loya Email & Phone Number

Marysville, CA, US

United States

- Daily management of team of 50+ people- Overseeing of all payroll and data entry for entire office- Overseeing quality control processes and training shift managers on best practices-Developed effective quality control processes to maintain integrity and quality of work-Developed user friendly planning spreadsheets for handling and organizing day to day.

Marysville, California, United States

Completed an 8 week, 320 hour, nationally registered, pre-apprenticeship training program consisting of virtual instruction in a technology assisted online platform

United States

-Managed a primarily BIPOC staff of 100+ callers and 26 shift managers to support a national coalition of grassroots groups by conducting quality control of 500,000 voters-Bottom line on verifying the quality of all voter registration forms and voter contact shifts within the required turnaround time-Training and managing a team of Quality Control.

Yuba City, California, United States

-Directly managed 5-10 staff daily through check ins, daily debriefs, and spot-checking their quality control work every shift-Supported Office Directors to make sure all deliverables were exceeded within the required turnaround time-Trained and managed a team of Quality Control Administrators

Yuba City, California, United States

-Part of a team that hired 150+ staff for a remote call center to support voter registration voter mobilization nationally in an “all hands on deck” effort ahead of the 2020 Elections

Chicago, Illinois, United States

-Had a leadership role in driving voter participation across multiple states-Performed regular check-ins with the Voter Registration Administrative Assistants team and used my expertise to coach and supervise them-Performed quality control checks to maintain integrity and accuracy in our team’s work-Shifted to a fully remote workplace setting and used.

Chicago, Illinois, United States

-Helped drive voter participation by reviewing voter registration forms across multiple states and calling applicants to aid them in correcting any mistakes in their applications

Chicago, Illinois, United States

-Connected with customers with exceptional beverages in a fast paced environment.-As a certified barista trainer, I guided several new baristas in their journey towards becoming valued partners for the company

Chicago, Illinois, United States

-Worked for small family business building strong relationships with store customers based onknowledgeable support for diverse computer needs.-Performed troubleshooting to correct computer hardware and software malfunctions.-Performed installation, maintenance and repair for internal computer hardware and varioussoftware applications.-Recommended new and.

North Manchester, Indiana, United States

-Proofread and edited materials prepared by all staff to check and correct spelling, grammar,and style.-Assisted with marketing strategy development to increase public awareness and studentengagement.-Forged strong media relationships to further public relations goals.-Wrote press releases for routine use and crisis management.-Worked on the ground as.