Alexis Loya Email & Phone Number

Marysville, Ca, Us

United States

- Daily management of team of 50+ people- Overseeing of all payroll and data entry for entire office- Overseeing quality control processes and training shift managers on best practices-Developed effective quality control processes to maintain integrity and quality of work-Developed user friendly planning spreadsheets for handling and organizing day to day tasks such as attendance, training, debriefs, and tracking and calculating employee performance in real time, which were… Show more - Daily management of team of 50+ people- Overseeing of all payroll and data entry for entire office- Overseeing quality control processes and training shift managers on best practices-Developed effective quality control processes to maintain integrity and quality of work-Developed user friendly planning spreadsheets for handling and organizing day to day tasks such as attendance, training, debriefs, and tracking and calculating employee performance in real time, which were adopted by the rest of the offices in department Show less

Marysville, California, United States

Completed an 8 week, 320 hour, nationally registered, pre-apprenticeship training program consisting of virtual instruction in a technology assisted online platform

United States

-Managed a primarily BIPOC staff of 100+ callers and 26 shift managers to support a national coalition of grassroots groups by conducting quality control of 500,000 voters-Bottom line on verifying the quality of all voter registration forms and voter contact shifts within the required turnaround time-Training and managing a team of Quality Control Administrators. Train staff in skills needed to be successful Quality Control Administrators including quality control procedures (form… Show more -Managed a primarily BIPOC staff of 100+ callers and 26 shift managers to support a national coalition of grassroots groups by conducting quality control of 500,000 voters-Bottom line on verifying the quality of all voter registration forms and voter contact shifts within the required turnaround time-Training and managing a team of Quality Control Administrators. Train staff in skills needed to be successful Quality Control Administrators including quality control procedures (form review, phonebanking, tracking)-Manage the schedules and quality of work for hourly employees. -Ensure company policies are upheld, including holding staff accountable to performance, integrity, health, safety, and professionalism standards. -Maintain high standards in the office and provide ongoing feedback and evaluation for staff-Develop top hourly staff into leaders (Shift Managers) -Promote, train, and delegate responsibilities.-Complete administrative duties, including working with the HR Director on payroll, onboarding, and offboarding staff, and compliance-Ensure our staff, team, and outreach efforts are rooted in and shaped by the values of equity and justice. Infusing equity and justice principles into every aspect of the job, including but not limited to staff management, orientation, and office administration Show less

Yuba City, California, United States

-Directly managed 5-10 staff daily through check ins, daily debriefs, and spot-checking their quality control work every shift-Supported Office Directors to make sure all deliverables were exceeded within the required turnaround time-Trained and managed a team of Quality Control Administrators

Yuba City, California, United States

-Part of a team that hired 150+ staff for a remote call center to support voter registration voter mobilization nationally in an “all hands on deck” effort ahead of the 2020 Elections

Chicago, Illinois, United States

-Had a leadership role in driving voter participation across multiple states-Performed regular check-ins with the Voter Registration Administrative Assistants team and used my expertise to coach and supervise them-Performed quality control checks to maintain integrity and accuracy in our team’s work-Shifted to a fully remote workplace setting and used video conferencing and communications while maintaining efficiency and productivity to meet goals

Chicago, Illinois, United States

-Helped drive voter participation by reviewing voter registration forms across multiple states and calling applicants to aid them in correcting any mistakes in their applications

Chicago, Illinois, United States

-Connected with customers with exceptional beverages in a fast paced environment.-As a certified barista trainer, I guided several new baristas in their journey towards becoming valued partners for the company

Chicago, Illinois, United States

-Worked for small family business building strong relationships with store customers based onknowledgeable support for diverse computer needs.-Performed troubleshooting to correct computer hardware and software malfunctions.-Performed installation, maintenance and repair for internal computer hardware and varioussoftware applications.-Recommended new and replacement hardware and software purchases.-Refurbished PC systems and peripherals such as monitors, networking… Show more -Worked for small family business building strong relationships with store customers based onknowledgeable support for diverse computer needs.-Performed troubleshooting to correct computer hardware and software malfunctions.-Performed installation, maintenance and repair for internal computer hardware and varioussoftware applications.-Recommended new and replacement hardware and software purchases.-Refurbished PC systems and peripherals such as monitors, networking equipment, printers, andmore. Show less

North Manchester, Indiana, United States

-Proofread and edited materials prepared by all staff to check and correct spelling, grammar,and style.-Assisted with marketing strategy development to increase public awareness and studentengagement.-Forged strong media relationships to further public relations goals.-Wrote press releases for routine use and crisis management.-Worked on the ground as staff for university organized student events.