Alexis Pano Email & Phone Number

Los Angeles, Ca, Us

Buena Park, California, United States

-Provide first-line technical support to Users via email, and in-person interactions.-Respond to service requests and incidents promptly, documenting issues and resolutions.-Collaborate with the broader IT teams to identify and implement IT solutions, updates, and improvements.-Assist in managing IT infrastructure, including hardware and software inventory.-React to high priority requests, support and interact with VP/ C level executives. -Install, configure, and maintain operating systems and software applications.-Lead department projects including but not limited to large scale software/hardware upgrades/migrations-Train incoming employees both in the country and in latin America to comply with the current SLAnd procedures set by senior management.-Stay current with industry trends and emerging technologies to provide innovative solutions.-Active Directory, Office 365 Admin portal, Azure, Cisco VPN, Office 365 Apps

Buena Park, California, United States

- Oversee and support meetings with vendors- Manage implementation of new employees- Routinely maintain building in compliance with standards and policies- Support and resolve issues alongside HR- Perform update repairs, troubleshoots and workstation replacements- Monitor department inventory and track expenses- Ensure proper installation and maintenance of computers and hardware

Bell Gardens, California, United States

- Officiated and managed statistical data entry for sport games- Developed and analyzed scores and statistics to track player averages- Oversaw and collected finances and payment transactions- Developed schedules and rosters for sport events- Organized and supervised community events