Answer customer questions, requests, and concerns via phone, chat,and, email using Gladly software Type in data directly provided by customersUpdate existing data in the database systemProcess and review orders in a timely and accurate mannerProcess credit card payments Resolve billing errorsGenerate invoices in an accurate and timely manner Provide product informationProvide delivery assistance to the customer including, scheduling deliveries, resolving delivery issues, ordering parts, and entering returns or replacements for shipped and/or delivered itemsCommunicate with warehouses to fulfill special requests and accommodationsProcess and review claimsProvide service solutions and/or compensation to ensure customer satisfaction Effectively collaborate and communicate with team members to resolve customer issues

• Develop and implement comprehensive social media strategies across multiple platforms, resulting in a 30% increase in followers and a 50% growth in engagement• Managed social media accounts, including content creation, scheduling, community management, and analytics tracking.• Utilize social media analytics tools to track key performance metrics, such as reach, engagement, and conversions, and provide regular insights• Stay updated with industry best practices trends, and tools to optimize new strategies• Create content across platforms such as LinkedIn and Twitter

Scanning / entering item codes into register system to correctly identify subtotal and process transactions accordingly.Thoroughly clean register, checkout dividers, cashier counter, and sanitize conveyor belt for customer safety.Collect Card, cash, checks, and government benefit payment methods while always accurately identifying which customers are apart of Jewels Loyalty Program.Market Jewels Loyalty Program by expressing the benefits and perks such as money off total purchases and exclusive points that can be used towards gas expenses. Answer incoming calls from customers inquiring about stock on store products and Jewel – Curbside Pick Up Orders.Resolve Customer discrepancies such as self checkout machine malfunctions and returning store products with and without a receipt.Accurately identifying customers ID to ensure legal purchases of tobacco and alcohol distribution.Stocking and restocking shelves to ensure high quantity of products for customer satisfaction. Bag all customer groceries properly while working at a fast pace