Developed and led peer training in-store and virtually via Microsoft Teams and Google Hangouts by collaborating with Market Leader to address opportunities and drive sales.Led staff development into leadership and specialty roles by discussing their goals, creating development plans that emphasize the use of company tools, and tracking their progress via reporting, Key Performance Indicators, and the Kirkpatrick Model.Created and executed SMART Plans containing strong, specific goals to address shop opportunities. Created curricula and used existing training tools to support those goals.Collaborated with staff to achieve sales goals, created a unique and tailored customer experience, and deepened customers’ connection to the brand.Managed labor and scheduling to ensure the right number of staff with the appropriate skill level are working during peak times, while staying within budget.Led recruiting by creating succession plans, interviewing and hiring qualified candidates using Greenhouse, demonstrating timely and transparent hiring practices all with the intention of creating a diverse and inclusive environment.

Created an inclusive and welcoming environment through the company’s selling cycle and DEIB practices to meet customers’ needs and make their day.Drove sales by responding to opportunities in business drivers by providing coaching and feedback to staff and structuring the sales floor.

Led new hire training by using Lush tools to educate and coach staff on brand and product knowledge, the company’s selling cycle, and DEIB practices.Designed learning experiences to address areas of opportunity and tailor training to specific shop needs.