Alexis Gomez Email & Phone Number

Miami, FL, US

Dallas, TX, US

• Alexis was promoted to a dual-role, ensuring compliance to international laws on money laundering—while overseeing the corporate Sales Operations Team for the US, Canada and LATAM.As Product and Compliance Operations.
• Mitigating all money-laundering threats. Performed 129 total reviews in Q3 / Q4 2020, 147 reviews in Q1 2021.
• Manage (5) Regional Compliance Managers who handle agent training.Developing SOPsAuditing Agent Operations Checks & Balances Minimizing Risk / Violations Sales Operations Growth Territory Management In his capacity.
• Played critical role introducing 17 new electronic channels (direct bank account deposit, mobile wallets) in 1st 90 days of tenure.
• Serve as key contact for Platform-as-a Service (PaaS) expansion—managing (4) implementations.Business Planning / ExecutionProduct / Platform Delivery & ImplementationProject Management Cross-Functional Team.

Dallas, TX, US

• Alexis led a portfolio of projects ($3M - $5M); directed cross-functional groups and subcontractors in product implementations and integrations—collaborating with partners throughout engagements.His Select Achievements.
• Eradicated fraud due to hacking and POS cloning by driving global rollout of 60K physical security devices.
• Grew LATAM agents 39% via smooth implementation and onboarding of new partner in Mexico with 17K locations.
• Saved $3M on commissions by managing remediation for 13K exclusive relationships in Americas region.
• Guaranteed continuity of revenue and compliance with regulations & infosec standards by leading Emergency Response Plan serving 100K+ agent-locations worldwide. Boosting Customer SatisfactionRetaining Partners New.

Dallas, TX, US

• Alexis led sales ops support delivery to 174 localized master-agents across 44 countries with 44K locations ($420M annual revenue). Worked with business leaders and project teams to execute initiatives from start to.
• Slahed implementation time for integration of legacy systems to web-services platform 50% by enhancing processes, partnering with banks, credit unions, financial services institutions.
• Built new revenue opportunities, implementing new products—including home-delivery remittances, direct-to-bank transfers, mobile wallets.
• Created 10% increase in MGI Agent base regionally by adding 16+ new partnerships / 4K+ new locations to network.Cross-functional Team ManagementSales Forecasting & AnalysisProcess Mapping Program ManagementClient.

Denver, CO, US

• Alexis orchestrated the $100M Caribbean field operations, including 19 in-country master-agents and payers across 10 countries. He liaised between business groups, IT, and customers, while implementing new strategies.
• Achieved 0% location dormancy and maximum efficiency and productivity in 10 countries.
• Radically-improved POS effectiveness through development of training courses for 1K users over 12 months.Increasing Transaction Volume Strategic Planning / Execution Cross-Selling New-Product Penetration Revenue Growth.

Denver, CO, US

• Alexis led product implementation and oversaw Central America and Caribbean region ($250M revenue for 36 countries) in role that combined operational leadership, business development, and analysis functions. Assisted.
• Expanded revenue opportunities, turning region from single product / channel to multiproduct / multichannel. Launched prepaid cards, mobile money transfer, account-based money transfer, and bill payments, and created.
• Generated $250K in new revenue by implementing a digital advertising network in 160+ Central American locations.
• Boosted distribution for Vigo – Dominican Republic 122% in <12 months by signing (4) new partners. New Product / Category Development Aligning Pricing Strategies Meeting / Exceeding All GoalsCreating Regional 5-Year.

US

• Alexis led operations for (2) brands (Vigo and Orlandi Valuta) in Central and South America. He trained front-line line operators and oversaw fulfillment of customer needs and customization of system platforms..
• Migrated the call center infrastructure from Sunrise to Mexico—creating SOPs and launching online tools to assist operators.
• Reduced international agent implementation process to just 10 days, utilizing Six Sigma approach.
• Achieved 100% success rating based on agent feedback by designing and introducing e-learning program for agents. Implementing Reporting / Analysis ToolsMatrixed Business Structures Business Support Streamlining.

Industrial Engineer, Business Administration

Mscis, Computer Information Systems