Alexis Ricks Email & Phone Number

•Develop and maintain event layouts and optimize schedules to streamline operations, reducing setup time and enhancing attendee experience•Direct logistics for 15+ events per year, managing vendor contracts and logistics to achieve a 95% on-time delivery rate•Manage content and updates for customer and internal touch points, participate in events, document business processes, and provide virtual support•Help develop creative briefs and guide creative direction to meet objectives for all advertising and public-­facing communications, including print and digital assets.

• Lead team of 20+ agents by serving as point of contact for any issues that may arise during day to day operations• Execute coaching strategies to improve performance consistency on a regular basis• Collaborate in company-wide programs improving customer experience with follow-up calls & email campaigns• Manage wellness team by creating weekly check ins & delegating tasks to encourage collaboration & team camaraderie for the brand

• Handled daily duties of Account Coordinator • Managed daily calendars of five peers• Peer Trainer • Broke record for most cash collected in a month • Won Inaugural Laner Award-Q1 2022• Won Peer Award

• Handled day-to-day issues for our newly established and returning customers• Educated customers on Mission Lane products and how we can help them thrive financially• Took ownership of customer issues and follow through to resolution• Worked closely with other team members to share best practices• Followed federal and state compliance policies and how they apply to our products• Nominated for Peer Award

Newport News, Virginia

• Crafted & maintained trade show budgets of approximately $15,000 using critical thinking & data gathering to ensure a positive ROI• Tracked social trends & customer analytics to produce & manage social media content across five brands• Managed all incoming calls, emails, letters & other communications sent to the marketing department resulting in appropriate distribution or required actions• Prepared collateral material such as photography, copy, & product for use in press releases, shows, & competitions

Yorktown, Virginia

• Perform general office administrative duties such as: distribution of mail, answering multiple phone lines, maintaining calendars, files, and office forms • Utilize various software such as Excel, Microsoft Word, and RecTrack to prepare documentation such as memos, tables of contents, and importing of graphs and tables.• Printing documents for letters and mailing lists and distributing it to the appropriate personnel• Effectively communicate orally and through written documentation with staff and public

• Manage and coordinate collaboration with subcontractors• Analyze venue layouts and determine space planning• Create comparison summary reports on benefits of venues• Arrange the availability of auto-visual equipment, displays, and other event needs

Fredericksburg, Va

• Created & maintained Instagram & Twitter accounts for the restaurant.• Responsible for ensuring social media images reflected the culture, voice and image consistent with the restaurant’s brand. • Updated the HapCast Application with daily specials and promotions, sent to subscribers daily. • Created a “Meet Your Server” portion to the weekly email blast to deepen the connection between customers and staff by gathering photos and bios of the staff.

Continued Education Program, Digital Marketing

Bachelor Of Arts - Ba, Communication And Digital Studies

Activities and Societies: Ultimate Frisbee