Multi Store Manager for Florida Keys.

General Manager of 5 MetrobyTMobile Authorized Dealer Retail Stores with 21 employees.Lead MetrobyTMobile team members to ensure store meets quota on a monthly basis. Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business. Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget. Provide coordination, measuring and monitoring… Show more General Manager of 5 MetrobyTMobile Authorized Dealer Retail Stores with 21 employees.Lead MetrobyTMobile team members to ensure store meets quota on a monthly basis. Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business. Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget. Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment. Ensure that all opening and closing procedures are followed in each store.Ensure the integrity of inventory and cash in all store's environment at all times. Complete sales tracking and related reports. Ensure stores are clean, all equipment is properly maintained and in good working order, and that selling systems and supplies are appropriately stocked and provisioned. Manage all customer-related activities to ensure a high level of customer service in all store's environment. Implement new store's programs and be proactive in creating new sales initiatives. Ensure that all company policies are followed as well as any market specific objectives. Assist with managing outside sales & marketing activities as needed. Identify & communicate activities within the community served by each store to increase brand awareness and sales. Ensure all company communications are disseminated to store staff. Show less

Lead team members to ensure store meets quota on a monthly basis. Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business. Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget. Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive… Show more Lead team members to ensure store meets quota on a monthly basis. Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business. Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget. Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment. Ensure that all opening and closing procedures are followed. Ensure the integrity of inventory and cash in the store environment at all times. Complete sales tracking and related reports. Ensure store is clean, all equipment is properly maintained and in good working order, and that selling systems and supplies are appropriately stocked and provisioned. Manage all customer-related activities to ensure a high level of customer service in the store environment. Implement new store programs and be proactive in creating new sales initiatives. Ensure that all company policies are followed as well as any market specific objectives. Assist with managing outside sales & marketing activities as needed. Assist area manager in handling employee disciplinary issues. Identify & communicate activities within the community served by the store to increase brand awareness and sales. Ensure all company communications are disseminated to store staff. Show less

Assisted Store Manager in the recruiting, interviewing, hiring, and training of qualified sales associates.Assisted Store Manager with ongoing coaching and development of all employees including any necessary disciplinary action. Assisted Store Manager in preparing, delivering and implementing staffing schedules for overall management of 28 employees to meet traffic and budgetary needs.

• Interpret regulatory changes and identify how the changes impact the States, Assurant and the licensing system. • Ability to create, setup queries to run reports in support of the entire department, specially the market conduct requests.• Document and implement system changes, conversions and projects resulting from an audit, and work with system support to implement the change. • Ensure all processes are implemented and documented by all the State-processing analysts. •… Show more • Interpret regulatory changes and identify how the changes impact the States, Assurant and the licensing system. • Ability to create, setup queries to run reports in support of the entire department, specially the market conduct requests.• Document and implement system changes, conversions and projects resulting from an audit, and work with system support to implement the change. • Ensure all processes are implemented and documented by all the State-processing analysts. • Worked directly with the State Department of Insurance for any information or research needed. • Ensure the purpose of all audits is being achieved. Show less

• Review of client contracts to obtain information necessary to develop licensing strategy. • Researching, preparing and distributing customized written licensing recommendations for each client based on Assurant product(s), filing status, compensation, sales method and state licensing laws and regulations specific to each of the 51 US jurisdictions• Proper set-up of client, branch locations and contract information in the licensing system• Building rapport with clients by providing… Show more • Review of client contracts to obtain information necessary to develop licensing strategy. • Researching, preparing and distributing customized written licensing recommendations for each client based on Assurant product(s), filing status, compensation, sales method and state licensing laws and regulations specific to each of the 51 US jurisdictions• Proper set-up of client, branch locations and contract information in the licensing system• Building rapport with clients by providing customer services necessary to maintain client business relationships; participating in client presentations, conference calls and meetings; and researching, documenting and resolving client and business unit issues and concerns• Participating in client installation and conversion processes and meetings to insure client’s licensing compliance• Establishing and maintaining relationships with the licensing divisions of the various state departments of insurance and communicating with those contacts to help resolve client issues Show less

• Consulted with customers to recommend and sell a variety of telecommunications products and/or services to meet customer's needs.• Utilized appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.• Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments.

• Sales, programming and contract writing for Sprint PCS service. Responsible for tracking training and sales curriculum. • Responsible for overall management of 7 employees and interviewing new applicants for employment.• Responsible for assisting in training for systems and process training to all new retail employees.• Responsible in assisting to deliver market information necessary for day-to-day operations in store needs.• Handled consumer complaints, technical phone… Show more • Sales, programming and contract writing for Sprint PCS service. Responsible for tracking training and sales curriculum. • Responsible for overall management of 7 employees and interviewing new applicants for employment.• Responsible for assisting in training for systems and process training to all new retail employees.• Responsible in assisting to deliver market information necessary for day-to-day operations in store needs.• Handled consumer complaints, technical phone issues, billing changes, concerns, inventory cycle counts, store costs, opened/closed location and audited store reports.• Technical inspection of defective merchandise involving minor mechanic work. Maintaining a balanced sales quota of Sprint PCS phones, activations, residential long distance and accessories. Show less

• Directly responsible for 3 Sales Departments: Mobile, Cellular and Auto Installation.• Responsible for the integrity of pricing scratch and dent items. Recovering returns items to be resold and re-priced without creating a loss for the company.• Store key holder and Security authorized for entire building containing over 12 million dollars in inventory.• Responsible for overall management of 15 employees and interviewing new applicants for employment.• Completed schedules… Show more • Directly responsible for 3 Sales Departments: Mobile, Cellular and Auto Installation.• Responsible for the integrity of pricing scratch and dent items. Recovering returns items to be resold and re-priced without creating a loss for the company.• Store key holder and Security authorized for entire building containing over 12 million dollars in inventory.• Responsible for overall management of 15 employees and interviewing new applicants for employment.• Completed schedules, closed registers, completed store data entry and reports. Show less

• Sales of wireless providers such as Bellsouth Mobility, Omni-point, AT&T Wireless, and Prime Co. • Assisted customers with choice of plans, phones, and providers. Sold cellular phones and accessories. • Responsible for overall management of 5 employees and interviewing new applicants for employment.• Technical inspection of defective merchandise involving minor work. • Trouble-shoot customer problems by understanding their needs to quickly resolve a mutual satisfaction.

• Excelled in sales of mobile and car audio equipment. Aided consumers with choice of plans and phones. • Sold phones, pagers, mobile equipment, service plans and accessories. • Handled returns, exchanges, price matches and aided consumers with questions.