+ Partnered with executive leadership to drive brand tracking product roadmap+ Collaborated with, coached and managed junior and mid-level researchers to deliver best in class insights programs+ Provided program leadership and supervision of execution, ensuring timely and high-quality delivery, while designing and consulting on innovative, insightful research programs to key growth clients+ Drove $500,000 in new business sales in first 90 days+ Designed and led research enablement programs for Sales, Customer Success, and Professional Services

+ Drive market research revenue across new business, upsell opportunities, and cross-sell opportunities within Customer Experience+ Collaborates with cross-functional partners to implement processes to drive efficiencies in project delivery+ Manage external consultants and delivery partners to scale and expand market research offerings+ Source external organizations to implement enablement opportunities for post-delivery analyst team

+ Provided strategic consultation, project planning, and quality deliverables to external and internal stakeholders using quantitative data+ Industries included financial institutions, travel and hospitality, food and grocery, shipping and printing, and automotive + Managed a team of junior and mid-level researchers+ Assisted in hiring, development, and management of department talent+ Worked in partnership with Business Development and Account Management teams to develop new business, grow accounts, and retain clients+ Served on the DEI Council Steering Committee to guide the structure of the Council, liaise with leadership, and oversee the Council roadmap

+ Managed organization’s survey research by:o Drafting research surveyso Managing survey field operationso Analyzing survey data (and other sources) to extract key insights + Designed and piloted new sampling methodologies to improve internal surveys+ Assessed the impact of interventions on 90 day attrition using business and survey data+ Assisted in the development of employee experience survey platform+ Oversaw vendor relationships to ensure satisfactory telephonic interviews and quality data delivery

+ Spearheaded study of brand awareness and future consumer buying habits for an emerging optical company+ Assisted in the development of a forecasting model to aid top optical company predict eye exam and eyewear purchases+ Assisted in questionnaire design, survey structure, and tabulation specifications of consumer, professional, and retailer research+ Analyzed research to identify significant results, industry trends, and make comparisons to general economy

+ Carried out statistical research projects under direct supervision+ Performed extensive literature reviews, in-depth analyses, and final write-ups for ongoing projects+ Mentored undergraduate students majoring in Mathematical Sciences via SPIRAL at Morgan State University

+ Consulted with clients to identify survey needs and specific requirements, such as special samples+ Assisted with technical reports and presentations based on survey data, future survey developments, and sample management

+ Analyzed data related to the performance of automated review scopes and manual microscopes using statistical techniques+ Assisted client in technical report for Federal Drug Administration and Centers for Disease Control and Prevention

+ Extensively researched indicators and measurements of success in Out-of-School-Time programs+ Assisted with quality assurance on software system