I manage key operational, logistical, and marketing functions to support business success:- 𝗧𝗿𝗮𝗱𝗲 𝗦𝗵𝗼𝘄 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Lead logistics, marketing, and on-site coordination for industry trade shows, ensuring seamless execution and strong brand representation. - 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Oversee machine installation timelines and collaborate with on-site teams to ensure projects stay on track. Provide detailed project reporting to stakeholders for transparency and strategic alignment. - 𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Partner with our Netherlands counterpart to align production planning and shipping schedules. Facilitate communication between international teams to address challenges and maintain operational flow. - 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻*: Coordinate cargo shipments, including carrier management, customs paperwork, and resolving delivery issues. Proactively streamline processes to reduce costs and improve efficiency. - 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Create detailed work order service tickets for technicians, ensuring they have clear instructions and tools to execute service tasks efficiently and accurately. - 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴: Manage U.S. social media channels, creating engaging content to promote our brand, drive customer engagement, and increase visibility across platforms. With a solutions-driven approach, I excel in operational excellence, cross-team collaboration, and innovative marketing strategies to support company growth and customer satisfaction.

-Assisted in creating key metrics for construction, operations, and marketing teams, leveraging data insights to support strategic decision-making.-Executed tasks and configurations assigned via Jira, ensuring timely completion and alignment with project manager objectives.-Skilled in Salesforce Administration, including workflow automation, report generation, and user management, ensuring system efficiency and data integrity.-Experience in utilizing SQL for managing and analyzing data, providing actionable insights across various departments.-Experience with Domo for real-time data visualization and reporting, helping teams monitor performance and KPIs effectively.-Expertise in project planning and task execution using Agile Methodologies to deliver projects efficiently and meet business needs.-Adept at collaborating with IT and customer support teams to troubleshoot issues and enhance user experiences within Salesforce.

United States supply chain project manager for service and installation. - Coordinate shipments of machines, customer installations and tech schedules. - Manage the machine master data database and data governance.- Created and maintain the U.S. Customer and contact CRM.- Schedule and coordinate all U.S.Trade Show events.

• Provided help desk support via phone/email/SFDC communications for over 300 end-users and about 20 calls daily. • Review, analyze carrier contracts on a bi-weekly basis for any updates, create ticket to review for changes. • Participate in contract tariff review, identify and initiate workflow for change process, complete testing and ensure successful deployment into production. • Provide weekly status reports to the Analytics team.

• Sales Pricing Request Project - Project Manager, BA, Designer, Architect, Developer and Administrator for the project leading to early completion; created a process that was trackable, recordable and reportable from a previous method done via email • Shortpay Project - Migrated a 30+year collaborative manual paper process between AR, sales and customer service for short paid invoices to Salesforce which decreased the operational expenses, time lost, quick turn around time, accountability, and quick payments.• Troubleshoot orders that require attention for final processing. • Proactively communicate with customers and internal departments to fulfill orders and meet customer needs. • Business Analyst for Customer Service Salesforce projects.

• District registrar for enrollment; process academic records of students entering and exiting, ensuring accuracy to comply with state/federal reporting requirements. • Collected, analyzed, corrected required data from the district schools and prepared multiple Federal/State/County reporting for submission (Attendance, CALPADS, student assessments, etc). • Consistently met deadline and requirements for state attendance revenue software, CALPADS and student assessments, special education. • Aeries with Alexis - Created a district newsletter providing Q & A and instructions of the most asked questions I receive of software issues I receive from district employees and workshop information from Aeries or online self-training courses available.

• Sales Action Request Tool - Developed and released a sales tool utilizing Salesforce to submit requests by type providing recordkeeping and tracking. • Duplicate Accounts Review - Discovered multiple duplicate accounts and created lookup report to determine match rate to merge or determine if different account. • Executed the Salesforce Admin role; set up users and roles, create and maintain workflows and processes as well as sandbox and production environments and providing new hire training. • Data governance and cleansing; manage master data, eliminate duplicate data and defined dupe blocking parameters to maintain data integrity. • Responsible for the ETL of marketing campaigns within Salesforce including sales training and sales reports. • Analyzed current processes, providing recommendations for automation and increased productivity and efficiency. • Support Sales and Marketing with data driven reports and actionable insights to meet agile business needs

• Supported a sales team of 60-70 members. • Conducted monthly, quarterly and annual sales and product mix for 2 lines of business for Sales and Corporate. • Ensured all shipped-not-billed orders and unprocessed debit/credit memos were appropriately accrued during the monthly financial closings. • Responsible for tracking monthly, quarterly and annual compensation plans, managing all plan changes throughout the year, ensuring compensation plans have been approved by management prior to commission payment.

• Led the Reagent Rental program. • Implemented agreed Reagent Rental contracts in SAP to allow for separation of revenue to all lines of business based on financial analysis. • Prepared financial analysis for quote request and approval including negotiated quoted instrument term documents. • Prepared negotiated contract and sales order in SAP and coordinated shipment with logistics. • Analyzed current processes and provided recommendations to improve productivity and efficiency. • Provided training to employers interested in learning Sales Contracts & Reagent Rentals.

• End of Contract Revenue Recovery - Identified and recovered over $2M of uncollected revenue from end of contract assets.• Contract Revenue Allocation Review - Discovered discrepancies in contract revenue allocation, completed a review of all active contracts updating inaccurate allocations providing accurate revenue for all of lines of business.• Collaborate with internal departments to streamline methods to promote profitability.• Complete contract audits to verify compliance, operational efficiency and data integrity.• Maximize service contract opportunities to upsell services.• Identified and recovered $2M of misreported POS service data due to unrecovered end of contract purchase agreements.

• Processed customer requests for sales orders, returns, credit requests, order tracking in a fast-pace inbound call center.• Managed escalated calls received from account managers as well as time critical issues as needed.• Maintained relationships with internal and external customers.• Assisted with training new employees.• Participated in special projects assigned from management.

• Responsible for collecting, posting and managing account payments. Responsible for submitting claims and following up with insurance companies. • Record patient visit charges into MediSoft system for claims submission. • Verify accuracy of submitted claims and batches. • Communicate with patients, insurance companies and medical office staff to complete claims for submission and payment. • Provide phone coverage and respond appropriately to all requests and inquiriesSpecialized in Workers’ Compensation claims, private, out of network HMO insurance plans.

• Collected co-payments and verified insurance coverage • Scheduled and confirmed patient appointments • Prepared new patient charts neatly and accurately • Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary