As an accomplished Virtual Assistant with a rich and diverse background, I am dedicated to delivering exceptional results and consistently exceeding client expectations. With extensive experience across various roles, including customer service, sales, logistics, and executive support, I offer a comprehensive skill set tailored to meet the needs of dynamic and fast-paced environments.Key Skills:• Sales & Customer Service: Proven ability to drive sales and manage customer relationships effectively.• Technical Support: Experienced in providing technical assistance and troubleshooting.• Administrative Support: Skilled in handling high-level administrative tasks and supporting executive functions.• E-commerce Management: Competent in managing online sales platforms and optimizing e-commerce processes.• Logistics Management: Expertise in coordinating logistics operations and streamlining shipping processes.• Shipping & Freight Forwarding: Proficient in managing freight forwarding and shipping logistics.• Graphic Design & Video Editing: Creative skills in designing visual content and editing videos.• Microsoft Office and Google Workspace: Advanced proficiency in essential office tools and collaborative platforms.• Data Entry: Accurate and efficient in data entry and management.• Executive Assistance: Experienced in providing comprehensive support to executives, including scheduling and coordination.My roles have ranged from Customer Service Representative to Freight Forwarding Coordinator & Sales Representative, where I have successfully managed complex logistics and enhanced client satisfaction. Currently, as an Executive Assistant, I continue to leverage my problem-solving skills and commitment to excellence in a dynamic environment.Feel free to reach out to discuss potential collaborations or opportunities. Let’s connect and explore how we can work together to achieve great results!
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Freight Forwarding Coordinator & Sales RepresentativeNex Worldwide Express, Inc. Apr 2022 - Aug 2023New Jersey, United States• Provided accurate and timely reporting to customers, including quotations, pricing, costing, and shipping documentation.• Managed logistics across multiple shipping modes including LTL/FTL, LCL/FCL, Air Freight, and Ground/Inland Shipping.• Ensured adherence to all policies, procedures, and standard operating practices.• Processed bookings through partner shipping lines, coordinating logistics efficiently.• Oversaw the complete customer purchase funnel from initial inquiries and sales closure to final product delivery.• Delivered exceptional customer service via phone, chat, and email, and engaged in lead generation and cold calling.• Efficiently managed and processed orders to ensure timely fulfilment and precise delivery, maintaining high standards of accuracy and organization throughout the entire process. -
Sales & Customer Service / Logistics And Admin AssistantValyōu Furniture May 2021 - Jul 2022United States• Operated as a Freelancer through Upwork.com, managing remote projects and client interactions.• Oversaw the complete customer purchase funnel, including handling inquiries, closing sales, and ensuring timely product delivery.• Efficiently managed and processed orders to guarantee prompt fulfillment and precise delivery, upholding high standards of accuracy and organization.• Coordinated deliveries with third-party logistics providers, including FedEx and UPS, for both freight and parcel packages.• Prepared essential delivery documentation such as manifests, Bills of Lading (BOLs), shipping labels, and certificates of insurance. -
Sales RepresentativeFloryday Apr 2021 - Jul 2021ChinaFloryday is distributed globally via our overseas warehouses and ships to over 100 countries worldwide. We are always committed to bringing the stylish fashion trends to you wherever you are.• Worked as a Freelancer during Peak Season, hired through Upwork.com (Remote), managing high-volume client engagements.• Sold products to potential customers, typically initiating contact via phone or chat.• Utilized strategic questioning to gather detailed information from customers, using insights to tailor sales pitches and emphasize benefits and features most relevant to each individual.
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Customer Service Team LeadSutherland Nov 2019 - Mar 2021Palayan, Central Luzon, PhilippinesAmazon Retail• Led and managed three teams of 20 service representatives each, ensuring all teams met performance metrics and exceeded customer service standards.• Conducted regular individual assessments and facilitated one-on-one coaching sessions to enhance performance metrics.• Mentored and trained over 60 new agents in customer service best practices and procedures.• Handled escalation calls, resolving complex issues and ensuring high levels of customer satisfaction. -
Customer Service RepresentativeSutherland Sep 2017 - Nov 2019Tarlac City, Central Luzon, PhilippinesAmazon Retail and Amazon Product Lifecycle Support• Delivered consistently proficient customer service, maintaining a 100% performance rating across all interactions.• Efficiently managed a high volume of phone calls, ensuring prompt responses and adherence to high-quality service standards.• Proactively identified and resolved customer concerns in a timely manner, leading to a high customer satisfaction rating.• Delivered expert technical support to customers, resolving a wide range of issues related to hardware, software, and network connectivity.
Jonh Alexis Vinasoy Education Details
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Wesleyan University - PhilippinesInformation Technology -
Web Page, Digital/Multimedia And Information Resources Design
Frequently Asked Questions about Jonh Alexis Vinasoy
What is Jonh Alexis Vinasoy's role at the current company?
Jonh Alexis Vinasoy's current role is Results-Driven Professional with Expertise in Sales, Customer Service, Logistics, and Administrative Support.
What schools did Jonh Alexis Vinasoy attend?
Jonh Alexis Vinasoy attended Wesleyan University - Philippines, Zuitt - Coding Bootcamp.
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