Alexius Walker Email & Phone Number

Alexius Walker is a Student at faulkner university.

• Healthcare Customer Service Representative

  Results Company

  Feb 2018 - Dec 2021

  Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.Investigated and resolved customer inquiries and complaints quickly.Trained new personnel regarding company operations, policies and services.Educated customers about billing, payment processing and support policies and procedures.