Alexander Lee Jelley Email & Phone Number

Leeds, England, United Kingdom

With an established background in information security and a commendable history as a Certified Cybersecurity Professional, I offer a comprehensive suite of skills in threat identification, vulnerability management, and incident response. My career is marked by a strong commitment to information security, where I have honed my expertise in cyber risk mitigation, security incident analysis, and the development of robust security policies and disaster recovery plans. My proficiency in Azure and M365 technologies, coupled with a deep understanding of NIST and ISO frameworks, positions me at the forefront of addressing and pre-empting security challenges.My technical acumen is firmly rooted in the implementation of ISO-aligned cybersecurity strategies, dedicated to the protection of digital assets and the establishment of a resilient defence against progressive threats. I am adept at crafting extensive information security management frameworks, policies, and procedures, excelling in conducting detailed risk assessments, managing security documentation, and formulating effective security control test plans based on these as assessments.As a dynamic leader, I have steered high-performing teams towards achieving collective objectives and goals. My experience encompasses the strategic deployment of information technology solutions, leveraging these technologies to advance the overarching mission of organizations. I am committed to fostering collaborative relationships, engaging with diverse stakeholders, and driving continuous improvement within the realm of cybersecurity.

Nottingham, England, United Kingdom

I spearheaded the oversight and performance management of external information security service providers, ensuring seamless collaboration and delivery of services. Monitored, documented, and reported on information security trends and cyber threats, enabling proactive response measures. Developed an organizational Information Security Management System strike a balance between robust technical security practices and business requirements. Produced and finalized governance and Management Information (MI) documents, including event logs, financial trackers, formal risk registers, compliance risks, and SARFs. Identified and nurtured innovative ideas aligned with disruptive technologies and approaches, contributing to organizational innovation. Provided strategic input to organizational strategic documents and roadmaps, aligning information security objectives with overall business goals. I implemented a comprehensive business continuity plan for transition of business to secondary data center in the event of a system failure. Key achievements of this role:• Conducted rigorous screening and testing of software, identifying and mitigating vulnerabilities in existing and new systems• Spearheaded the optimisation of information security infrastructure in line with industry best practices while ensuring policy compliance and delivering cost-effective solutions• Improved information security statistics and promoted security culture by creating robust documents, reports, and dashboards• Advised and guided teams in addressing security concerns at every stage of system development to enhance system security• Prepared and controlled £350K budget annually• Established organizational information security management system• Elevated information security to board-level focus for effective risk mitigation and strategic alignment• Increased information security awareness by driving continuous improvement initiatives across the organisation

Nottingham, England, United Kingdom

In this role, I managed all facets of service operations, overseeing incident management, event management, request fulfillment, problem management, and access management. Ensured timely updates of the service portfolio, roadmaps, and financial trackers for proactive management of commercial commitments. Evaluated and approved stakeholder engagement in service design requirements to seamlessly integrate new services, meeting Acceptance into Service (AIS) criteria. Prepared and finalized all governance and Management Information (MI) documents, including event logs, CAB governance, financial trackers, formal risk registers, compliance risks, and SARFs. Contributed to the service strategy, emphasizing service portfolio, financial management, and release management. Key achievements: • Integrated continuous service improvement principles across all areas of service management and reporting• Established and strengthened positive working relationships with all stakeholders and business partners• Led successful transition of all IT changes, prioritising protection of live service, change management, and asset management• Developed and implemented comprehensive policies, standards, triage, and guidelines for efficient capture, processing, and management of IT releases across the organisation• Drove Continuous Service Improvement (CSI) internally and externally while performing service reviews, tracking improvements via Service Improvement Plan (SIP), and providing key stats for Management Information (MI) use• Spearheaded change management process by conducting thorough checks on Requests for Change (RFCs), chairing Change Advisory Board (CAB) meetings, and maintaining CAB governance tracker

Mobile

I oversaw proprietary equipment management, including Bull/ATOS Bullion and Sequana S range systems, across both enterprise and High-Performance Computing (HPC) sectors. Offered essential technical support to maintain the continuous operations of critical IT systems, ensuring 24/7 service availability. Provided day-to-day support in the planning, management, evaluation, and installation of mainstream servers to meet contractual agreements. Planned and executed the installation of large-scale Bullion S and Sequana S systems in secure data centers. Key contributions: • Arranged effective training and development programmes for staff members to boost their knowledge and performance• Directed successful migration of customer systems from existing sites to new data centres.Additional Experience: • Field Services Engineers Manager at Bull TCL, Barnsley • Senior Network Engineer at Bull TCL/ Barnsley MBC, Barnsley • IT Helpdesk Technician at Barnsley MBC, Barnsley • IT Support Technician at Doncaster MBC, Doncaster

Barnsley, South Yorkshire

Responsible for the effective and efficient management of a team of field based support engineers working to stringent SLA’s in a multi-platform and multi MS OS environment. These services cover all aspects of IT support both on site and remote ranging from end users devices to infrastructure and telephony as well as project delivery. We provide a range of cost effective services to local government, including education as well as multinational customers, charitable organisations and SME’s (Small Medium Enterprises).

London, United Kingdom

Multi vendor hardware engineer from entry level servers to HPC

Be aware of, and adhere to, all adopted processes and procedures. The installation and testing and fault diagnosis for all Servers, PCs, terminals, printers, telephones, switches & routers and other types of ICT related hardware in a multi-user, multi-platform ICT environment.Manage, maintain and support large scales Windows Server Network.Post installation maintenance.Transportation of equipment to and from user sites.Carry out repairs and upgrades to Servers/ PCs and associated / similar equipment.Installation, configuration and testing of software.Fault progression, troubleshooting and escalation for all ICT related Incidents.Maintain a working knowledge of relevant hardware, software and diagnostic tools etc.Have a good understanding and keep abreast of latest technology systems and software.Build and maintain good relationships with all service.Provide support, guidance and a mentoring role to other members of the team.Engage with manufacturers, suppliers, customers and third parties regarding faults and technical issues.Comply with all relevant legislation / regulations / instructions and in particular the Data Protection and Computer Misuse Acts.Provide extended cover services on a rotational basis and by specific request.

Be aware of, and adhere to, all adopted processes and procedures. The installation and testing of PCs, terminals, printers, telephones, switches & routers and other types of ICT related hardware in a multi-user, multi-platform ICT environment.Post installation maintenance.Transportation of equipment to and from user sites.Carry out repairs and upgrades to PCs and associated / similar equipment.Installation, configuration and testing of software.Fault progression, troubleshooting and escalation for all ICT related Incidents.Maintain a working knowledge of relevant hardware, software and diagnostic tools etc.Have a good understanding and keep abreast of latest technology systems and software.Provide support and guidance where necessary to other members of the team.Comply with all relevant legislation / regulations / instructions and in particular the Data Protection and Computer Misuse Acts.Provide extended cover services on a rotational basis and by specific request.

Responsible for carrying out front line support in both 1st, 2nd and some 3rd line.Logging, monitoring and resolving requests for support.The resolving of requests for support at point of contact wherever possible.The referral of requests for support to appropriate sections where immediate resolution cannot be provided. Liaison with the customer in relation to incident progression.Perform network and Exchange administration functions.Remote installation and configuration of PC software. Maintain an awareness of developments in ICT.Liaise with suppliers, manufacturers and users regarding procurement, faults and equipment on repair.Maintain a high level working knowledge of all relevant hardware, software and diagnostic tools etc.Offer customers advice on ICT issues such as procurement (procedures, specifications, costs) and recommendations on new technologies.

Barnsley

To provide 1st to 3rd line to support to staff and trainees attending the sites.To keep accurate asset records of all IT equipment.Manage the Norstar Meridian telephone system.Create lesson plans and deliver training to classes.Manage, maintain and develop the Novell Network v3 and v4.11.Support all network equipment.Ensure that commercial training room is setup in advance of all training courses.