Alex Graham Email & Phone Number

Long Island City, New York, US

• Lead cross-functional product teams in e-commerce, payments, and platform development.
• Spearhead the completion of a long-standing digital transformation project.
• Achieve a significant increase in revenue through innovative digital commerce strategies.

• Spearheads investment operations with oversight of 12 cross-functional staff across multiple states with a $3M budget and grew assets from $4m to over $200m
• Develops, designs, and executes a client experience encompassing the entire journey to maximize satisfaction and loyalty
• Launched and manages Salesforce CRM system for all cross-functional staff
• Drives business development by cultivating relationships with existing and prospective clients focusing on developing investment management
• Formulates marketing strategies including radio and digital advertising with $1m marketing budget focused on organically growing assets
• Partners with state and federal governmental stakeholders to ensure regulatory compliance

Mclean, VA, US

• Led cross-functional team of 12 Agile sprint team members (including developers and administrators) to develop and launch Salesforce CRM tools targeting financial advisors and clients
• Built a shared team vision, advocated for customers based on user needs and developed product strategies and roadmaps to solve client needs and business objectives
• Adopted and participated in large scale business transformation
• Analyzed customer and product data to improve performance
• Executed CRM system development on time and within budget with consistent update releases to improve functionality and adoption
• Maximum efficiency and user adoption by deploying focus groups

Mclean, VA, US

Washington, DC, US

• Partnered with CRM and Legal teams to develop and execute security controls, defenses, and countermeasures geared at intercepting and preventing cyber-attacks. Established policies and procedures to balance security.
• Designed and launched automated compliance and contract solutions.
• Transitioned from Autonomy WorkSite to Microsoft SharePoint 2013 for document and intranet content management.

Boca Raton, Florida, US

Identified potential risk management issues and coordinated all external communication with broker and customers for corporate insurance program. Evaluated and implemented new technical information systems (Microsoft SharePoint) to improve workflows for a rapidly growing technology company; developed streamlined solutions for internal systems for maximum.

Washington, DC, US

Analyzed business workflow, trends, utilization, performance measures, technical processes, and prepared descriptive reports including recommendations for changes to achieve a more efficient and cost effective operation. Critiqued and edited business documents for completion and substance including Standard Operating Procedures, Directive, and OIG and.

Washington, D.C., US

Lead logistics team for a prominent global summer doctoral research institute; required extensive interaction with diverse cultures. Identified security lapses in the Center’s computer network and deployed Novell GroupWise services based off the standard University IT infrastructure. Designed and maintained the global web presence for the center focused on.

Master Of Science (M.S.), Finance

Passenger Service Excellence

Bba, International Business, Business Economics And Public Policy, Political Science

Education record