• Lead cross-functional product teams in e-commerce, payments, and platform development.• Spearhead the completion of a long-standing digital transformation project.• Achieve a significant increase in revenue through innovative digital commerce strategies.

• Spearheads investment operations with oversight of 12 cross-functional staff across multiple states with a $3M budget and grew assets from $4m to over $200m• Develops, designs, and executes a client experience encompassing the entire journey to maximize satisfaction and loyalty• Launched and manages Salesforce CRM system for all cross-functional staff• Drives business development by cultivating relationships with existing and prospective clients focusing on developing investment management• Formulates marketing strategies including radio and digital advertising with $1m marketing budget focused on organically growing assets• Partners with state and federal governmental stakeholders to ensure regulatory compliance• Maintains budget accuracy successfully with less than 5% variance from forecasted budget

• Led cross-functional team of 12 Agile sprint team members (including developers and administrators) to develop and launch Salesforce CRM tools targeting financial advisors and clients• Built a shared team vision, advocated for customers based on user needs and developed product strategies and roadmaps to solve client needs and business objectives• Adopted and participated in large scale business transformation• Analyzed customer and product data to improve performance• Executed CRM system development on time and within budget with consistent update releases to improve functionality and adoption• Maximum efficiency and user adoption by deploying focus groups

Partnered with CRM and Legal teams to develop and execute security controls, defenses, and countermeasures geared at intercepting and preventing cyber-attacks. Established policies and procedures to balance security standards to meet product needs. Led project focused on the annual renewing of the PCI data security standard report of compliance. Developed product management skills working with payments and checkout teams to maximize payments CX with cyber security needs.• Designed and launched automated compliance and contract solutions.• Transitioned from Autonomy WorkSite to Microsoft SharePoint 2013 for document and intranet content management.

Identified potential risk management issues and coordinated all external communication with broker and customers for corporate insurance program. Evaluated and implemented new technical information systems (Microsoft SharePoint) to improve workflows for a rapidly growing technology company; developed streamlined solutions for internal systems for maximum efficiency. Provided responses to Blackboard staff to direct matters to appropriate legal staff members based on the inquiry. Legal liaison to ensure all legal files contained fully executed contractual documentation and correspondence.

Analyzed business workflow, trends, utilization, performance measures, technical processes, and prepared descriptive reports including recommendations for changes to achieve a more efficient and cost effective operation. Critiqued and edited business documents for completion and substance including Standard Operating Procedures, Directive, and OIG and special investigation requests. Oversaw administrative processes from budgeting execution to travel logistics for personnel. Drafted and coordinated replies to Congressional inquiries, OIG audits and GAO reports. Planned and executed a national division-wide annual conference, staying under budget with no major logistical issues.

Lead logistics team for a prominent global summer doctoral research institute; required extensive interaction with diverse cultures. Identified security lapses in the Center’s computer network and deployed Novell GroupWise services based off the standard University IT infrastructure. Designed and maintained the global web presence for the center focused on global economics to bring up to current day web standards such that it records and streams web media to further the center’s mission.