- Lead the development, planning, and execution of Inflight division strategy in partnership with VP & Managing Director's- Manage portfolio of division projects to ensure adequate reporting, communication, and sr leadership alignment- Advises Inflight leaders in the execution of strategic plans and development of tactical steps or action plans to accomplish business unit objectives.- Represent Inflight as project team member for enterprise-level projects of strategic and financial importance- Manage high priority and special projects as required by Inflight leadership.- Drive division-wide process improvement- People manager of 6 and cost center manager of $200K+ budget

- Develop, assess, and implement product line that is forward thinking, rooted in brand strategy, and executable across 12 brick and mortar locations and online- Develop and implement in-store product marketing strategies including seasonal menu- Develop and maintain product support materials including training manual, go to market strategies, and product delivery standards- Collaborate with internal and external partners to ensure product consistency and outcomes align with company strategy, including creating a communication strategy for all frontline employees and managers

Develop and execute strategy for demand-driving and new customer acquisition marketing campaigns Drive traffic, demand and sales for Nordstrom by developing and executing marketing campaigns using a variety of offline and online marketing tactics including digital media ads, paid search and shopping, social media, print, affiliates, events and public relationsPartner with Buying, Site Merchandising, Creative and Online Ads teams to support deeply invested styles while reaching customers in the right place at the right time

Support the Nordstrom.com business by executing and managing all details throughout the lifecycle of a product from item setup to selling online

Support strategic initiative to refresh Alaska’s brand across all customer touch-points: airports, in-flight, uniforms, digital experiences, advertising & customer marketing channels with a new brand position, visual identity and expressionDevelop, monitor, and analyze project schedules, cost, and progress to ensure projects are completed on time and successfully meet objectives while working with internal and external cross-divisional teams

Assist in small projects to increase overall revenue and channel share of alaskaair.comAssist in creating a more intuitive and satisfying experience for customers onlineAssist in the development of AB testing to increase conversion and satisfaction Complete business analysis of a variety of alaskaair.com products to increase sales and customer satisfaction Use gathered data, customer and product trends to implement and justify recommendations for continuous improvement of alaskaair.com

• Analyze, review, and consult account issues for 15,000 students and parents • Instrumental in developing training program for financial staff • Create and monitor social media campaign and marketing programs for office• Work in a cohesive environment with fellow students and employees

• Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and other duties in a fast-paced environment• Operated IMAGE software to meet customer and company needs• Contributed to the overall customer experience of travelers on Alaska Airlines• Worked as a team member with a diverse group of employees

• Advocated for a customer-centered atmosphere through personal connectivity, quick response, and a unique member experience rooted in the YMCA brand identity• Lead team members in a fast paced environment to deliver quality and efficient service to a facility of over 20,000 diverse members• Contributed to monthly sales and branch wide retention rates