Alexander Hall Email & Phone Number

Mississauga, On, Ca

Brampton, Ontario, Canada

Brampton, Ontario, Canada

Patient Experience Representative – Patient Experience OfficeFrontline representation of the WOHS organization through management of external and internal complaints involving sensitive and confidential information, and delivery of responses with an empathetic and knowledgeable approach. Communications aresupported by a thorough knowledge of organizational policies and values, consistentwith PHIPA standards, and strengthened by collaboration with relevant parties.-Key Contributions: Organization and participation in Quality of Care Reviews of critical incidents, involving senior leadership, chief physicians, and clinical managers, and subsequent disclosure of findings to patients and/or family members delivered in a mindful manner during secondary disclosure meetings Handling of escalated concerns in partnership with internal stakeholders, andoften involving external parties such as political figures, governing colleges, and regional Ombudsmen  Active participation and contribution in weekly meetings with senior leadership to aide in resolution of direct requests and escalated patient concerns Created resources for streamlining workflow and team collaboration External projects involving creation of scripting through interdepartmental collaboration in order to effectively deliver external communications  Collaboration with personnel to efficiently address and resolve complaints Utilization of various information systems to acquire and file pertinent documentation to support delivery of informed responses to stakeholders

Patient Concierge – Finance Connecting with uninsured patients in order to ensure reimbursement of costs incurred to the hospital, and providing optional accommodations to all patients to gain income, and to ensure the patient’s preferences are met  Working in tandem with Access & Flow to coordinate the consent and transfer of critical patients via ORNGE transport to hospitals province-wide Making rounds throughout the Emergency unit to seek and resolve patient’s concerns Liaison activities for entire facility such as:  Facilitating virtual visits Resolution of patient & family’s enquiries in person, and by phone Consultation for policy related expertise Documenting observations and experiences, and suggesting improvements when presenting to management in order to better processes and patient experiencePatient Concierge: Redeployment as a Screening Team LeadMarch 2020 – January 2021 Establishing the screening initiative from the onset of the pandemic and training / leading other redeployed staff members in a highly dynamic and unprecedented frontline role  Working in proxy with the Senior Leadership Team through departmental directors to enact the developing policies, and providing feedback through daily reports which shaped the policies by offering a frontline perspective to the screening initiative  Team lead duties include: scheduling, training, supporting, enforcing up-to-date and impromptu changes, de-escalation and resolution of concerns regarding new policies, managing stock of supplies, and providing daily feedback to directors through written reports

Brampton Civic Hospital

Functional Discipline is Diagnostic Imaging within the Emergency Unit. Organization of patient exams across multiple modalities, including X-ray, Ultrasound, CT and MRI.Other responsibilities include registration of patients, administering preparatory contrast for patients prior to exams, and computer entries including the use of Meditech.

Etobicoke General Hospital

Ensuring the cleanliness and overall upkeep of all areas within hospital, including (but not limited to): General public areas, Emergency Room, Intensive Care Unit, Coronary Care Unit, Operating Room, Endoscopy, and Labour and Delivery.

Orangeville, On

Provided service to customers, answering questions and inquiries, assisted them in locating items, and tendering cash;Restock, ensuring adequate supplies available to customers, replenishing as required; Ensured cleanliness of the department by cleaning food preparation areas, sweeping, mopping floors, and disposing of all packing and wastes;Handled jacks, carts, trolleys and heavy lifting;Prepared food for trays, sale and display.

Bachelor’S Degree, Molecular Biology And Genetics

Advanced Diploma In Biotechnology, Biotechnology

Business Technology Management