Alex J. Email & Phone Number

United States

• Analyze and prioritize tasks based on urgency and complexity, and provide solutions to customers • Provide clear, consistent communications on all taken steps to achieve highest customer satisfaction• Create detailed documentation of service rendered to ensure customer feedback, recurring issues, or inefficient solutions are discussed with supervisor and team members• Collaborate with other team members to resolve complex issues or for onsite supports• Maintain excellent productivity level even in remote working condition with minimal supervision

Palatka, Florida, United States

• Greeted customers at arrival, provided directions, and other necessary services to create a welcoming shopping experience for all customers• Drove sales through engagement of customers, sharing of product knowledge, suggestive selling, and introduction of special sales, offers, and store loyalty program• Inventoried, stocked, and labeled thousands of merchandise in store with and without use of forklift as certified forklift operator

Greater Boston Area

• Installed, repaired, and serviced drive-through systems, especially headsets, of hundreds of quick-service restaurants located in New England area• Communicated with drive-through operators, store supervisors, and/or store owners to understand problems, provide progress updates, and provide solutions• Provided demonstrations on safe use, operation, and maintenance of equipment• Coordinated with vendors on ordering and shipping of parts needed to for repairs and/or maintenance• Maintained detailed logs of repairs and/or maintenance performed

Concord, New Hampshire

• Prepared food in high-stress, fast-paced environment for thousands of customers• Communicated directly with customers if any issues arose and provided solutions to provide customers with highest satisfaction• Maintained stocks of food in kitchen and restocked supplies as necessary to ensure smooth operation of kitchen

High School Diploma, General Studies

Activities and Societies: French Honors Society, International Thespian Society

Teaching English As A Second Or Foreign Language/Esl Language Instructor

History, A

History of civilization