Responsible for the continuing agile development of the Horizon product one of the flagship products, a business communications service that provides an extensive range of fixed and mobile telephony capabilities via a web portal.Lead and managed the Horizon product development team. Ensured scheduled product releases to the UAT/staging/live environments kept to the release schedule. Ensured features were reviewed, tested and signed off for each environment. Ran the project daily scrums to monitor the progress of the team, change priorities and identify and discuss any issues, potential solutions to tickets or blockers during the sprint. Responsible for the Sprint planning meetings of 2 weeks to 1 month in duration and managing the estimation of tickets added to the sprint. Facilitated the sprint retrospective meetings, to identify best practice, or new working ideas and processes, also investigation the issues that arose during the development process and to take forward any lessons learned, to improve the team, encouraged all team members to contribute, review and take forward any changes resulting from the retrospective. Responsible for the identification on new feature and enhancement tickets to the sprint backlog. Encouraged and participated in the addition of any bugs identified by stakeholders or the various operations teams. Instituted tickets streams to ensure all aspects of Horizon development continued to progress. Negotiated the various competing interests were allocated sufficient resources without negatively impacting on other streams of work.Instituted pre-sprint planning meetings with stakeholders to prioritize tickets for the next sprint, to ensure the team's time was optimised during the sprint planning meetings. Continued to develop and remained an active and effective part of the development team.

Worked with support and ops teams to ensure operational issues were properly prioritised and any workarounds were identified and communicated to the teams. Updated documentation within the internal Gamma wiki. Enhanced the Call Recording feature with a download manager facility, to improve the integrity and robustness of the call recording download feature. Enhanced the device customisation feature, an important feature and product differentiator. Took a lead on re-factoring the Horizon software against penetration attacks and ensured the Horizon product could successfully pass external 3rd party penetration testing.Understood the reasons behind project management activities and supported the team lead in prioritisation. Understood the architecture of the Horizon product and Gamma Web Portal and sold ideas to both the development and engineering teams. Ability to get it right 'first time' and ability to identify and correct the root causes of issues.

Responsible to the Cluster Manager as an Area contact for all IT-related support issues, working with senior expert users, judiciary, staff and other criminal justice partners. Advising and assisting the Cluster Manager on IT issues and initiatives.Oversaw all help desk activities at the regional level. Tracked the progress of service desk tickets and provided a robust escalation route on behalf of users, including other criminal justice partners, informed by a sound understanding of their business concerns and priorities. Responded to escalated help desk issues. Interacted with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. Co-ordinated, informed and (when necessary) accompanied IT supplier site visits. Provided expert assistance when required. In conjunction with external suppliers, ensured business critical systems, networks and user equipment are fully operational on a day to day basis.HMCTS Area point of contact providing local assistance and support for major national projects. Given responsibility of preparing for the implementation of the business critical Magistrates' Courts Libra Case Management System. Initiated and managed local change requests and projects. Developed plans for central and local disaster recovery and then supervised their implementation. Prepared and submitted bids for IT and Communications procurement. Decommissioned, and managed data cleansing and secure disposal of redundant or legacy equipment.

Solely responsible and later led small team developing Java based dynamic web site providing conference call control and developed Java based server interfacing to teleconferencing bridge. Provided support for Java based systems developed by sister companies within the Mettoni group. Responsible for testing and troubleshooting these systems within short time frames. Re-engineered and released new versions of these systems. Began development of call centre application, utilised re-factoring techniques and methodologies.Developed Java based 3 tier web application for dynamic share tracking and portfolio management web site under extremely tight deadlines and in a very small team. Solely responsible for providing support and maintenance operations to ensure high availability of the site. Developed 3 tier web application holiday/event booking web application. Provided support and re-engineering services for this web application. Provided support, maintenance and re-engineered web based systems for the existing client base.

Part of small team and later solely responsible for the support and maintenance of Business Critical flight and holiday booking systems used by travel agents, running on a Stratus VOS platform Strong customer facing role, maintained excellent customer relations with BA counterparts. Responsible for producing customer time-scales and quotes for re-engineering work. Ensured continued operation of live system and performed system troubleshooting to minimise system down time. Ensured re-engineering of existing systems was to time-scale and involved minimal system disruption.Solely responsible for the support and maintenance of the Sabre Edifact Gateway, a high availability/high volume airline host request/response translation system, running on an AIX RS/6000 platform. Re-engineered and enhanced functionality of the Gateway.