- Completed a total rebuild of company website to increase new hire enrollment – Focusing on business growth for the senior day care resulting in an 18% increase in client attendance- Conducted needs assessments and gap analyses to identify learning needs, leading to the development of targeted training solutions that directly addressed skill deficiencies- Served as a change agent in implementing a learning culture by promoting self-directed learning, collaborative knowledge sharing, and an innovative coaching culture- Designed and implemented comprehensive learning programs to enhance employee skills, productivity, and performance, resulting in an increase in overall team efficiency

- Evaluated the effectiveness of training programs through quantitative and qualitative assessments, and adjusted strategies to optimize learning outcomes- Maintained and modified a Learning Management System (LMS) to streamline training administration, track progress, and provide timely performance feedback for volunteers- Responsible for all volunteer preparation and training. Through conducting volunteer orientations and both in person and web-based training to increase volunteer facilitation skills

- Collaborated with subject matter experts to create engaging e-learning modules, webinars, and workshops that facilitated continuous learning and professional growth- Implemented diversity and inclusion training initiatives to promote a respectful and inclusive work environment, resulting in improved employee satisfaction and retention- Created entertaining, structured, and targeted training and development supporting manuals, modules, and teaching aids to maximize impact and effectiveness