Alex Stella Email & Phone Number

Atlanta, Georgia, United States

• Lead daily operations- overseeing staff, scheduling, sections, promotions, and guest satisfaction while ensuring efficient service for a new 3 concept restaurant projected to revenue 15 million• Scrutinize labor reports, maintaining costs within allotted budget and guaranteeing compliance with labor laws• Develop and implement strategies to increase sales and decrease costs• Review performance metrics daily while developing action plans to improve performance, including training programs, end of day reconciliation procedures, side work, staff documentation, and entertainment booking• Direct and educate management team on floor management, cleanliness standards, personnel coaching, and guest engagement

Atlanta, Georgia, United States

• Oversee daily operations and flow of guests for a high-volume restaurant serving 149,000 guests annually• Execute daily shift meeting including relevant data, goals, and information to bolster performance, profitability, and moral within the team leading to a 25% increase in employee retention• Remedy and report guest and employee concerns, injuries, and complaints with knowledge of standard operating procedures and laws• Act as a liaison between front and back of house with the ability to fill all roles to optimize staff efficiency for the shift

Atlanta, Georgia, United States

• Anticipate guests' needs and preferences, offering personalized recommendations and polished service to create a memorable dining experience for an upscale casual restaurant concept• Assisted in training new staff members on service standards, menu knowledge, and restaurant protocols• Affirm seamless coordination between kitchen and front-of-house teams to guarantee timely and accurate delivery of orders, maintaining a high level of customer satisfaction

Atlanta, Georgia, United States

• Create and serve a wide range of cocktails and drinks, maintaining consistency and accuracy in taste and preparation• Engage with customers to provide a welcoming and enjoyable bar experience, resulting in repeat business• Manage inventory levels, setting pars, and filling requisitions, maintaining adequate stock, reducing waste, and optimizing costs