Working one-on-one with web agencies, developers, and small business owners to increase their online presence through the use of web development, social media, and online SEO strategies. Proficient and leading expert with WordPress. Providing custom website development for themes, new designs, re-designs, PSD to WordPress conversions, WordPress optimization, WordPress security, WordPress site care.

Responsible for overseeing our design team, support team, small-mid-size customer sales (100+ units), marketing, social media, contests/giveaways, partnerships, and affiliate programs. I also manage our US parts warehouse and coordinate shipping logistics with our team in China. I also handle most of our RMA’s and refunds which are done via crypto. I’ve built our entire YouTube influencer relationships from scratch and increased our sales by 2-3 million. I’ve implemented our ticket support system for our customers to improve our communication.

- Interact daily with multiple clients to establish and retain relationships- Direct oversight and management of resources for assigned projects- Responsible for planning, managing, overseeing, and documenting all aspects of assigned projects- Help teams hit project deadlines and budgetary goals- Manage backlog of new requests for clients, as necessary- Create and follow through on change requests, as necessary- Provide regular status updates for assigned projects- Provide regular hours and budget reports for assigned projects- Work closely with the Director of Client Services to define, document, and optimize standards and processes- Assisted with website sales by being a technical resource in meetings with clients to provide recommendations and manage project requirements- Managed all website projects; budget, timeline, stakeholders, and change requests- Trained, onboarded, and wrote documentation for new project managers- Introduced a new service for website auditing which provided client reports and added an additional revenue stream- Introduced a new service for website maintenance, backups, and security for over 100+ clients

As a project manager, I kept projects on time and within budget. I was able to organize and manage projects in agile marketing and scrum workflow. This Hubspot Diamond Partner integrated inbound marketing into the web and marketing technologies for each project. As a client-facing role, I was proud to make decisions, solve problems, and maintain high standards.

Development and execution on events, partnerships, and business development strategies.Managing the Jilt Partner Program● Outbound marketing efforts towards agencies, freelancers, and eCommerce store owners via cold email, word-of-mouth, social media, and events.● Performed demos of Jilt and improved the demoing process from feedback received. This involved recording the session, playing it back, and making adjustments that could apply to how a question was answered or the amount of time spent on a particular feature for viewer.● Responsible for onboarding all new partners and their clients.Developed and created digital assets for new partners:❝Getting Started❞ - This resource provided information on setting up their partner account with Jilt to understanding how affiliate payouts work.❝How to sell Jilt to your clients❞ - This resource provided information on how to help partners educate and explain the benefits of Jilt to their clients, similar to a whitepaper.Assisted in establishing a channel partnership with LiquidWeb where Jilt was included with their Managed WooCommerce hosting plan.Managing events ● Responsible for researching and planning events as a sponsor or attendee.● Developed creative and new ideas for event swag and worked with vendors to meet production completion.● Streamlined data collection by implementing tablets with forms that created the contact directly into our CRM while simultaneously entering a contest giveaway. ● Scheduled demos of Jilt and general meetings based on level of interest and conversation with attendees.

● Provide Scrum Master servant leadership to the development team● Provide on-going communication to development teams to facilitate synchronization of activities● Responsible for identifying and working with other as necessary to help remove impediments blocking progress of projects● Tracks and communicates team velocity and sprint progress● Facilitates discussion and mediates conflict to ensure full-team involvement● Leads Scrum teams to self-organize and self-manage● Assists with internal and external communication, improving transparency, and radiating information to the organization

Providing technical guidance, customer relationship management and CMS expertise to new and existing customer groups● Liaison between Pantheon clients and internal teams to improve overall experience for users, customers, and team● Providing technical guidance, customer relationship management and CMS expertise for all customer groups● Writing and updating technical documentation● Managing client support tickets via Desk.com and one-on-one support calls● Extensive knowledge of Git, Atom, Sculpin, and GitHub● Migration of over 50+ sites into the Pantheon system including Enterprise level WordPress installations● Attending WordCamps on behalf of Pantheon

● Performing website migrations from other companies (such as WPEngine, BlueHost, GoDaddy, etc) to Pagely● Responding to client tickets using ZenDesk for troubleshooting and sales ● Managing CDN, DNS, for our clients through MaxCDN and DynectDNS management services ● Update themes, plugins, and assist in client requests for changes to their WordPress site ● Work on documentation such as FAQ on our website and internal resources to keep information up-to-date ● Importing and exporting databases using the command line or phpMyAdmin ● Troubleshooting and debugging WordPress using command line, wp-config.php, WP-CLI, and other tools

● Manage 60+ client websites to include scheduled backups, technical updates, addition of content, pages, and plugins.● Design and implement WordPress sites using Photoshop for logo and marketing designs. ● Create and launch email marketing campaigns using MailChimp ● Research and strategize keywords using Google Keyword Planner, Google Analytics & SEO Optimization ● Domain name, web hosting setup and email management for clients ● Project Management using Work[etc] ● Cross browser testing and bug filing for quality assurance

Was assigned to develop a QA testing structure steering towards assessing our website. Weekly releases and working closely with engineering and filing bugs and reports has built a stable and effective procedure. Working with multiple systems and to support our users with cross checking for errors, bugs and reports. Experience with working with CMS and WordPress.• Implemented a Live Chat program that our Customer Service and engineering department adopted and became a tool on our Live website• Assisted coming up with the idea of adding an internal wiki project used to document company policies, procedures, and documentation.• Built a Development, Test, and Live site regression suite for each testing environment. This would include creating guides, updating criteria regularly and applied those to our release procedure.• Trained new employees upon new hires within the QA department