Abi Alex Email & Phone Number

Bengaluru Area, India

Bengaluru Area, India

As part CIO Organization in Wipro Technologies our team is responsible to manage the entire life cycle of internal IT Assets - comprises of IT Hardware and Software. The responsibilities includes forecasting requirements, procurement and deployment/fulfillment of assets across IT business globally. Post deployment asset tractability, compliance, implement and govern KPI for the function. Working with and driving a team of hardware and software management professions to achieve organizational goal and bringing out best performance from individuals is a key focus area.Overview the existing processes with a keen eye on possible areas of improvement and work along with the experienced team members to bring about the required changes to further enhance the satisfaction level of end user experience.

With effect 1st June 2013 I am promoted as Manager, responsible to manage overall internal IT Services comprising of Server System Operations, Assets- Software & Workstations, IT Security, IT Helpdesk, Print services, End User deployment. Four members having 10 - 15 years of experience functionally reports to me.Being part of the CIO Organization, my primary responsibility comprises of plan, manage, and coordinate the successful delivery of internal IT services, tools and applications to employees at satisfactory level. Keep a keen observations on various approaches to reduce the IT cost by process improvement or policy revision. Interaction with various SMEs/Leaders/Project Managers at Global level and with various stake holders at Country level is part of the day to day activity. Understand the new initiatives, projects and deployment plan from the Global team mainly from US and Australia in the area of collaboration tools– mail-Lotus Notes, chat services-Sametime, push email solution-Lotus Traveler/Blackberry, browser (Firefox, IE) new release deployment, Operating System (Win7, Linux RHEL5+) deployment, Online Meeting – Smartcloud Meeting and Sametime Meeting. Provide leadership and work closely with the service delivery team/Project managers and directs teams to develop program, project plan for implementing a solution to meet the objectives/deliverable. Currently my team manages the following IBM internal services.Workstation Asset Management: Software License Management: Server System Operation / Hosting: Lotus Traveler Service:TSM Workstation data backup solution: End User Services: Vendor Management: IT Security: Print Management:Act as a single point contact for India /South Asia and lead new innovative projects/pilots.Global IT Employee Satisfaction Survey: IT Communication:Acquisition and Divestiture Projects:

Gurgaon And Hyderabad

My Primary role was to provide L2/L3 level support to manage and maintain the following services for internal employees along with support for the internal intranet website. Lotus Domino ClusteringLotus Domino Partition ServersThird party ID Management toolLotus Sametime ServerBlackberry Server 4.0.6.22I worked closely with the US Domino support team to manage and maintain several Domino Servers all over India. My role also involved to interact with the other support staffs in the area of Network and Server System Operations team as well.

New Delhi Area, India

On the payroll of Iris, I was deployed at onsite client location -Convergys Gurgaon center. My Primary role was to provide L2/L3 level support to manage and maintain the following services for internal employees along with support for the internal intranet website. Lotus Domino ClusteringLotus Domino Partition ServersThird party ID Management toolLotus Sametime ServerBlackberry Server 4.0.6.22While working at Convergys India Pvt Ltd, I had opportunity to visit Convergys Office at USA, Cincinnati during November 2004 for internal training on IT tools-Vantive software and remote control software’s- RILO and Control IT.

New Delhi Area, India

I was deployed at onsite client location –Airtel India Pvt. Ltd, New Delhi center. During this time I was responsible for the end to end management of the Lotus Domino servers at Airtel Offices at various locations across India. My primary role was to provide L2/L3 support as a Lotus Notes Administrator. Work closely with the IT folks at regional office to maintain high availability of mail services. The Domino feature called-shared mail was configured here for the first time. For the first time I successfully implement the Cross Domain certification between the Airtel and Bharti Domain. My other job included to support the Helpdesk team when every necessary by providing guidance and technical assistance to close tickets.

New Delhi Area, India

I was deployed at onsite client location –Airtel India Pvt. Ltd, New Delhi center. During this time I was responsible for the end to end management of the Lotus Domino servers at Airtel Offices at various locations across India. My primary role was to provide L2/L3 support as a Lotus Notes Administrator. Work closely with the IT folks at regional office to maintain high availability of mail services. The Domino feature called-shared mail was configured here for the first time. For the first time I successfully implement the Cross Domain certification between the Airtel and Bharti Domain. My other job included to support the Helpdesk team when every necessary by providing guidance and technical assistance to close tickets.

New Delhi Area, India

I was Resident Engineer at Samtel India Pvt Ltd, Bhiwadi in Rajasthan. My responsibility was to support the IT infrastructure comprising of Window 95/98/NT, Lotus Domino, Novell Netware file server. Manage and break fix the Printers installed inside the factory. Performed hardware and software installations and provided high-level training, and technical support. Assembled and installed a wide array of computer systems, workstations, and peripheral hardware. Take regular Veritas mail file backup. During this time we got the project at Gujarat Tata Telecom for upgrading their Domino Servers across India Tata Telecom office from R5 over to R6. The project was a great success. As part of the team we successfully installed and configured Sametime Messaging Server. The iNotes service which is a web based access to mail and calendar was also successfully implemented. We had also conducted a Training session for the Tata Telecom employees on the new deployed version of Lotus Notes.

Bilaspur Area, India

As a Graduate Trainee my primary responsibility was to learn along with the experienced senior staffs and provide Hardware and Software support to the clients, mostly Central Government organizations – Coal India in MP. Provide technical and maintenance support of Electronics weighing machine and Load Cell. It includes traveling from one location to another within the coal fields as and when the support requests are made.

Bachelor Of Engineering, Electronics & Communication

Diploma In Electronics & Communication, Electronics & Communication

Education record