Helped design the Future State Architecture across the ePayments division at Fiserv encompassing People, Process, and Technology to form a new way to provide real value to customers faster, with higher quality, and better reliability.o Identified capabilities across the division and grouped into Domains o Evangelized key practices (TDD, CI/CD, Whole Team Testing, Trunk-based development, Story Mapping, Event Storming, etc.)o Helped design a new generic ACH service for all products o Helped design a new gateway orchestration engine to distribute payment requests to multiple payment providerso Designed and distributed a reusable survey based on the Westrum model to understand organization Culture and identify key areas for improving Software Delivery Operations.o Proposed and assisted in the acquisition and rollout of Datastax Cassandra, Kafka, and Apigee technologieso Guided a team to create a standard CI/CD pipeline in Azure for use across the organization

o Part of the leadership team supporting an Agile transition for two Fiserv business units consisting of a total of 1,000 people.o Ran two teams of programmers, testers, project managers and scrummasters while acting as an Architect/Director.o Named on a patent related to real-time electronic payments.o Helped architect, design, build, and manage a team responsible for Fiserv’s Real Time Payment Network (RTPN).o Helped architect, design, build, and manage a team responsible for building a system that federates external directories and matches their users into a common member profile.o Designed and helped build a universal fixture for web service testing using the FitNesse acceptance test framework.o Created a new SDLC compliant with existing audit rules yet consistent with Agile principles and based on Scrum for the Corporate Technology Organization. o Contributed to the envisioning and design of a new microservice-based Enterprise Architectureo Authored a comprehensive Software Test and Deployment Strategy for the Corporate Technology Officeo Participated and presented at the Fiserv Leaders Conference on Testingo Moderated a weekly Agile discussion Fiserv Affinity Network forum for the entire Enteprise from 2013 to the present.o Acting Agile Coach as part of an enterprise-wide Agile Transformation 2016 to the present.

o Managed a group of seven testers and developers across several projects and initiativeso Managed a team of four testers for the Crossroad projecto Tested Mule, Janus and Hermod architecture applications utilized across EA and on the Crossroad projecto Introduced Agile Development to Turner as part of the original Crossroad team and created the first Agile Testing team in the organizationo Created, along with Eric Jacobson, the OKRA test automation frameworko Wrote Ruby program to check the accuracy of Crossroad deploymentso Wrote C# test harness for Scarlett web serviceso Introduced Scrum to EA as part of the Service Catalog project team o Wrote test automation test suite in Watir (Ruby) for the Service Catalog projecto Created and managed the Legacy Automation Project which saved over $10,000 in the first year by automating regression checks across the breadth of EA-supported legacy applicationso Improved the Clarity project team resulting in faster deployments and 75% fewer incident reports.o Coached and led the Application Audit Team in the role of ScrumMaster. AAA maintains an ROI well over 200%o Wrote end-to-end Selenium test suite for AAAo Managed the Subversion and TFS Implementation project which moved teams off of StarTeamo Piloted the ISD Virtualization project which will fully virtualize the creation of test environments eliminating the need for maintaining a test lab and potentially saving over $50,000 per year

o Created and implemented test strategy for the Traffic Replacement projecto Managed and assisted in the testing effort for the Traffic Replacement application and associated applicationso Hired and managed three contractorso Analyzed requirements and recommended changes for the CNN-Pipeline applicationo Assisted in the testing of the Adult-Swim Community Websiteo Created standards for test planning and defect metrics for the EA Quality Assurance department

o Implemented new bug tracking system (Bugzilla)o Performed several competitive product analyses on software for future integration into existing product lineso Individually managed concurrent regression tests across multiple product lines

o Designed feature set, backend MS SQL database, and both Windows and Web-based user interfaces for the critically acclaimed and award-winning eSpective Web Reporting software based on market research and customer feedbacko Conceived, Championed and Realized the eSpective application from the design phase through QA and Launch, as well as two update cycleso Performed multiple full competitive product reviewso Redesigned the backend database for the NetSpective Internet Accounting software, resulting in a 100% performance increaseo Designed feature set and UI for the NetSpective WebFilter Blocking Applianceo Conceived and managed full scale beta programs for eSpective and NetSpective WebFilter – many betas transitioned into full customers generating thousands of dollars in revenue

o Served as technical resource for 40+ sales representativeso Closed major deals with Fortune 500 companies including deals with Price Waterhouse ($1,000,000) and the U.S. Military ($2,000,000)o Created and administered customer training program which grew into a major source of revenue for the company

o Created third tier Senior Support team reducing time on critical and complex issues by over 50%o Defined and implemented onsite support program resulting in first year revenues of over $100,000 o Designed and implemented a full training and testing program for employees