Alex Ho Email and Phone Number
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🖥️ Cybersecurity Enthusiast | Protecting Organizations, Data & Systems | Perpetual StudentI am a highly motivated cybersecurity professional serving as a Security Analyst at AAR, a global aerospace and aviation solutions leader. With expertise in vulnerability management, threat detection, and incident response combined with a Master’s in Cybersecurity and Information Assurance, industry certifications such as CompTIA CASP+, PenTest+, and Cisco CCNA, I am dedicated to safeguarding critical systems and ensuring organizational resilience in an ever-evolving threat landscape.🛠️ Technical Proficiency:Associate of ISC2, CCNA, PCNSA, CompTIA CASP+, CompTIA PenTest+, CompTIA CySA+, ISC2 Certified in Cybersecurity (CC), CompTIA Security+, CompTIA A+, ITIL 4 FoundationCloud security and infrastructureWindows Server administrationIdentity and access managementMDM and asset management implementationInformation security best practicesNetwork support💼 Career Highlights:Allwyn North America: Delivering top-notch IT support, I ensure effective service delivery, the resolution of technical challenges, and working with cross-functional teams in a dynamic operations environment for the private managers of the Illinois Lottery and business partner of North American lotteries.Fortune Fish & Gourmet: As an IT Specialist, I tackled diverse technical and end-user issues, showcasing expertise in remote desktop support, Cisco Meraki networking, and facilitating major initiatives like network cutovers and VoIP system rollout.River Grove School Dist 85.5: Serving as the IT Help Desk Technician, I managed a wide array of responsibilities, including first-line support for over 800 users, device deployment, and maintenance, and demonstrated outstanding skills in collaborating with individuals of all ages.🔍 Key Skills:Proven expertise in implementing infrastructure and security solutions in diverse IT environmentsProficient in coordinating with technical personnel and stakeholdersExcellent writing and reading comprehension skillsStrong command of language, attention to detail, and effective communicationLet's connect! I'm open to discussing opportunities in Cybersecurity.
Allwyn North America
View- Website:
- allwyn-northamerica.com
- Employees:
- 119
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Information Technology Support AnalystAllwyn North AmericaChicago, Il, Us
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Security AnalystAar Sep 2024 - PresentWood Dale, Il, Us• Investigated and responded to security incidents, implementing containment, eradication, and recovery measures to minimize business impact.• Engage in proactive threat hunts by analyzing system logs, network traffic, and endpoint telemetry to identify indicators of compromise and mitigate potential threats before exploitation.• Designed and implemented dynamic dashboards to visualize complex security metrics, enabling real-time threat monitoring and actionable insights.• Conducted regular vulnerability scans and assessments, prioritizing remediation efforts based on risk, impact, and severity. -
Information Technology Support AnalystAllwyn North America May 2023 - Sep 2024Chicago, Illinois, Us‣ Assisted the mitigation of security events with infrastructure and security personnel, ensuring proper incidence response with consideration to applicable standards and procedure.‣ Participated in a comprehensive cybersecurity training program, gaining in-depth exposure to vulnerability management, network security, and industry best practices.‣ Served as an escalation point to effectively troubleshoot and restore functionality to affected systems and services, while relaying major incidents to the best point of contact.‣ Author incident reports documenting both root cause analysis and lessons learned to mitigate issues and prevent reoccurrence.‣ Reduced ticket backlog by 90% increasing workflow efficiency and allocation of efforts to other projects. ‣ Effectively communicated with internal stakeholders and end users ensuring incident, query, task, and change resolution.
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It SpecialistFortune Fish & Gourmet Oct 2022 - Feb 2023Bensenville, Il, Us‣ Utilizing solutions such as Cisco Meraki and Windows Autopilot to image and prepare devices. ‣ Remotely troubleshooting end user issues and providing effective desktop support for locations nationwide.‣ Maintain and support label printers, copiers, and scan guns ensuring a seamless workflow for members of the company in all departments.‣ Provisioning and managing users across multiple ERPs allowing for accurate and efficient business operations and coordination.‣ Exposure to Powershell scripting and utilization to automate business-critical tasks.‣ Assisting with implementing new Cisco network infrastructure and troubleshooting issues related to hardware, software, or connectivity. -
Help Desk TechnicianRiver Grove School Dist 85-5 Jun 2022 - Oct 2022River Grove, Il, Us‣ Resetting passwords for users in Active Directory to minimize interruption to productivity.‣ Troubleshooting A/V equipment such as projectors, screens, and sound systems allowing for conferences and presentations to proceed as desired by administrators and teachers. ‣ Using a ticketing system to create, manage, and maintain a careful list of end user issues to resolve them accordingly and document in our knowledge base for future reference.‣ Utilizing various MDMs to accurately assign configuration profiles to devices meant for students, teachers, and administrators and allocate them in the appropriate organizational unit corresponding to their role. ‣ Configuring and imaging new devices such as desktops and laptops to ensure they are properly prepared before deploying them to students and staff.‣ Develop training materials and SOPs for end users assisting in familiarity and proficiency concerning relevant IT services.‣ Assisted with administering, maintaining, and securing Windows Server devices to maximize uptime and availability.
Alex Ho Skills
Alex Ho Education Details
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Western Governors UniversityCybersecurity And Information Assurance -
Elmhurst UniversityHistory & Political Science
Frequently Asked Questions about Alex Ho
What company does Alex Ho work for?
Alex Ho works for Allwyn North America
What is Alex Ho's role at the current company?
Alex Ho's current role is Information Technology Support Analyst.
What is Alex Ho's email address?
Alex Ho's email address is al****@****rst.edu
What schools did Alex Ho attend?
Alex Ho attended Western Governors University, Elmhurst University.
What skills is Alex Ho known for?
Alex Ho has skills like Leadership, Shipping And Receiving, Writing, Inventory Accuracy, Ups Shipping, Chinese, Video Editing, Communication, English, Google Slides, Google Docs, Web Content Writing.
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