Alex Dubra, Mba Email & Phone Number

Arden Hills, Minnesota, United States

United States

Greater Minneapolis-St. Paul Area

Minnetonka, Mn

Minnetonka, Mn

Position Overview: The Implementation Services team delivers onboarding and other project based services for clients utilizing Sovos’s Tax Information Reporting products and/or service offerings. The Implementation Services Supervisor will report to the Services Director and be responsible for leading an Implementation team to deliver implementation services by leveraging Sovos’ Taxport solution. The Implementation Services Supervisor is responsible for ensuring that all contracted services are successfully implemented in a timely fashion while delivering an outstanding customer service experience. The ideal candidate is passionate about client service and leading others, is extremely detail oriented and organized, and is an excellent communicator. Responsibilities include, but not limited to:• Supervise Implementation team and be accountable for service levels and process controls for team• Responsible for interviewing, hiring, training, coaching, mentoring, assigning work, appraising performance, rewarding and disciplining employees• Implement process improvement initiatives across the team• Monitor client activities to ensure timely completion of implementation tasks • Provide assistance to Implementation team in resolving client issues• Manage client escalations • Define and lead team to successful completion of department goals• Coordinate with Sales and Sales Engineers to determine pipeline, client implementation complexity and team capacity• Assist in drafting/revising Statement of Work documents• Defining and reporting on client utilization and other efficiency and quality metrics• Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws• Other duties and special projects as assigned

Minnetonka, Mn

Supervise team of Service Representatives and am accountable for service levels and process controls of the team.Responsible for interviewing, hiring, training, coaching, assigning work, appraising performance, rewarding and disciplining employees.Implement process improvement initiatives across the team.Monitor client activities to ensure timely completion of compliance related tasks.Provide assistance to Services Representatives in resolving client issues.Manage client escalations.Lead team to successful completion of department goals.Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Minnetonka, Mn

Serve as “go to” client resource and effectively support and promote Convey’s Services to Managed Services Customers.Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions.Maintain goals, and key measures to ensure progress and alignment with desired business outcomes for clients.Ensure compliance with IRS, SSA and state regulations, tax and withholding reporting by adhering to production schedule.Map and import data to effectively process tax reporting in accordance with customer and Convey’s standards.Complete tax related research.Perform timely and accurate submission of remittances to federal and state agencies; Perform on-going reconciliation to the clients general ledger; Prepare all annual reconciliations to be submitted to the federal and state (s) on a timely basis.Maintain strict adherence to the compliance guidelines established by each applicable regulatory agency.Support and assist in the documentation processes.Identify process improvements, and offer suggestions to build and refine internal efficiencies, systems and processes to meet and exceed client satisfaction.Manage multiple Client projects, progress, and milestones.Maintain connection and communication with multiple internal and external stakeholders/teams ensuring appropriate prioritization, effective execution, and collaboration.Foster continuous improvement efforts; offers idea’s and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements.

Bloomington, Mn

Project management roles include phone scheduling, office event planning, budget committees, developing new process for paperless initiatives, and training six new employees. Strong leadership role in volunteer committee, emphasizing partnerships across employee resource groups and non-profits reflecting company values. Experience in writing press releases to publicize company grants for nonprofits and well as internal company-wide publications rolling out new branding initiative. Excellent communication skills; customer service DALBAR phone scores in department's top 5%. Consistent accolades and recognition from internal and external customers. Demonstrated excellent production (100%) and accuracy (98%) to apply client payments in accordance with various insurance regulations. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Minneapolis, Mn

Reviewed mortgage documents to ensure compliance with company and federal standards. Completed audit period at a rapid pace; collaborated with others to create a more productive environment through mentoring relationship. Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Minneapolis, Mn

Hired and trained a team of 15 to maintain proper scheduling of busiest location in the state, developing many procedures and processes for the unique store atmosphere, with a very low turnover. Collaborated with peer stores to ensure clients remain within state safety regulations; networked with campus businesses to attract more customers. Created new revenue streams through specialized campus marketing and event promotion, resulting in a 15% increase in new business.

Minneapolis, Mn

Successfully improved student participation in the classroom through integration of creative role-playing exercises. Fostered a learning environment that allowed students to discover their own answers to assist professor with research on learning. Pinpointed key areas of learning difficulty and set measurable goals to ensure student success through varied teaching methods.

Roseville, Mn

Reviewed, analyzed, and paid prescription reimbursement claims. Assisted other examiners with medical and dental claims. Answered customer questions regarding deductibles and prescription plan coverage. Worked on a team creating a new electronic prescription plan, tested in beta form, and communicated change to clients. Organized forms, made photocopies, filed records and prepared correspondence and reports.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Ba), Communication, General