Alex Mason Email and Phone Number

Responsible for managing technical projects for a managed service provider. Led projects involving network refreshes, data migrations, technical onboarding, software service deployments.Managed a team of 3 dedicated project engineers, coordinated ad hoc work with entire 100+ technician pool.Monitored project lifecycle, hosted progress meetings, tracked hours, and scheduled onsite work and outages. Traveled onsite to client locations to perform discovery and inventory IT assets. Documented inventory in internal knowledge bases.

Responsible for supporting entire technology services and monitoring infrastructure needs for roughly a thousand local and international clients. Including venture capital firms, law firms, medical research groups and others.Imaging client workstations in onboarding using PXE boot over LAN, and then customizing the image per client’s need.Maintained and assisted in creation of client documentation and SOP/Standard Practices. Assisted with provisioning, email set-up (Exchange, O365, Intermedia, Google Apps), Active Directory and third party account creation, hardware set-up, desktop support (end-user needs, viruses, troubleshooting) , Windows/Linux server maintenance and troubleshooting, triaging resource, services, and hardware alerts. Logged time worked for a billable time tracking environment.Responsible for implementation, review, and troubleshooting of Veeam, Venyu, Carbonite, Symantec, Cloudberry, BackupRadar, Datto, and Mozy backups solutions for servers, virtual machines (VMS), and end-user workstations.Provisioned, administered, and troubleshooted:-AVs: Cylance, Norton, AVG, McAfee, Sentinel One, Sophos, Symantec, BitDefender. -Cloud and on-prem file solutions: Egynte, OneDrive, SharePoint, Box, Dropbox.-Single Sign-On (SSO/2FA) services: Centrify, OneLogin, LastPass, Duo, Idaptive. -Collaborative environments: Atlassian (Jira and Confluence), SalesForce, Slack. -Phone systems: Shoretel/Mitel, Avaya, Aruba, 8x8, Fuze, Cisco.-Audio/visual conferencing systems: Zoom, Teams, Skype, BlueJeans, Crestron. -Remoting softwares: Kaseya, LogMeIn (LMI).-Confidential information vaults: Thycotic, ITGlue, and internal intranet.-Virtual Private Network (VPN) clients such as: Forticlient, Cisco AnyConnect, OpenVPN, built-in.-Network infrastructure on: Fortinet, Meraki Web, Cisco ASDM, HyperV, VCenter, ESXi and iDRAC. -Specialty programs such as: Bloomberg, AutoCAD, Quickbooks, TeamDesign, Adobe Acrobat and Suite.

Coordination of IT resources for major incident resolution and service availability of the Walt Disney companyMonitoring of Enterprise Technology systems, such as applications and servers for quick incident management.Partnership with large corporation retainer engineers from Cisco, Palo Alto, Citrix, AT&T, AToS, Hays, TEK Systems.Coordination with VIPs and executives of The Walt Disney Company and its affiliates to audio bridges for incidents. Detailed documentation of critical priority Enterprise Technology incidents for executive-facing reporting. Management and resolution of user tickets via ServiceNow, constant partner communication over Slack. Active Directory roles assignment and offboarding account procedures.

Operation of various technician tracks at the Indiana Jones Epic Stunt Spectacular. Operation of heavy custom hydraulic machinery including multi-ton set buildings, and a replica airplane. Loading, handling, and triggering of 1.3g and 1.4g pyrotechnic product. Set-up and configuration of A/V elements with stage lighting, audio, and projections. Repair and troubleshooting of audio/lighting consoles, soldering and repair of AV and power cables. Operation of heavy equipment; lifts, box trucks, rigging systems, for various venues, including ESPN Wide World of Sports.

Responsible for needs for performances, competitions, lectures, and ceremonies held at McAlister Auditorium.Set up, swapped out lights and gels for Fresnel and Source Four lights. Operation of various soundboards and sound equipment. Operated and supervised operation of hydraulic orchestra pit.Rigging of drops and flats, and operation of fly rail. Operation and set-up of A/V equipment such as projectors and speakers. Manual spotlight maintenance and operation.Construction and set-up of orchestra sound shell.

1st and 2nd level end-user computer systems support for students, faculty, staff and guests of Furman University. Provided phone-based, email, and walk-ups support for software/hardware/OS updates, installation of the campus software packages, removing viruses, account setup, troubleshooting hardware issues, and the upkeep of campus wide computer labs. Installation and configuration of equipment onsite, such as workstations, peripherals, APCs, WAPs, and printers. Assistance in imaging and provisioning workstations for faculty and staff, and lab systems.

Provided phone and email support on Boston Logic’s proprietary CRM, front-end web design, and email marketing platform for client-base of leading real estate agencies.Hosted, organized, and performed daily webinar training sessions on the platform for live clients.Regularly maintained and configured DNS records and website data for clients. Assisted clients with back-end administration of the software.Periodically assisted in data entry in the back end for client projects. Regulated Quality Assurance and performed testing on the environment.

1st and 2nd level end-user computer systems support for faculty and staff of Winthrop University. Provided phone-based and desk-side support of software/hardware/OS updates, removing viruses, account setup, troubleshooting hardware issues, and the upkeep of campus wide computer labs. Installation and configuration of equipment onsite, such as workstations, peripherals, APCs, WAPs, and printers. Assistance in imaging and provisioning workstations for faculty and staff, and lab systems. Software used: Ghost. Safe and efficient removal and recycling of retired and decommissioned electronic waste.