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Oleksandra Kondratenko is listed as Customer Support Engineer based in Kyiv, Kyiv City, Ukraine. AeroLeads shows a matched LinkedIn profile for Oleksandra Kondratenko.
Oleksandra Kondratenko previously worked as Customer Support Specialist at Bitrix24 and Corporate Business Support Specialist at Kyivstar Business. Oleksandra Kondratenko holds Master'S Degree, Information Communication Networks from Military Institute Of Telecommunications And Information Technologies.
Customer Service Representative with over 10 years of experience performing functions from sales and tech support to customer care, resolving complex customer inquiries. I have developed document management skills, strong communication and interpersonal skills. I have strong ability to adapt to customers' needs and match them with the right solutions, to handle all requests. My objective is to succeed in a challenging and innovative work environment and realize my full potential. I am interested in growing my skill set as well as to contribute to the continued success of your company.Skills:- Clear communication skills, writing skills, troubleshooting & problem solving skills, effective listening, multitasking, accurately documenting, creativity and resourcefulness;- experience of communication with the B2B clients in various fields of activity;- proficiently handled large volume of calls, chats, emails on a day-to-day basis, generating lead sales;- responded to queries about services, product functions, promotions, billing etc.;- collaborated with internal departments to find a resolution/further research on a customers' queries;familiarity with different CRM systems;- Good theoretical knowledge of software testing fundamentals and overall software development process, testing processes and methodologies, SDLC, CI/CD, requirements analysis, test execution, defects tracking, test case management tools, etc.;- able to design and execute test cases, checklists, create bug reports and testing reports;- basic knowledge of: MySQL, HTML, CSS, XPath, JavaScript, Client-server architecture, HTTP, DevTools, Rest API, API Testing, Postman, TestRail, Git bash, GitHub, Agile, JIRA, Fiddler, Selenium IDE;- experience with Mantis bug tracking system;- strong knowledge of: CRM Bitrix24, DMS, Siebel, HelрDesk, BIS, Stardocs, MS Office;- strong knowledge of Windows, Android
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Kyiv, Kyiv City, Ukraine
- consultation on the company's products, CRM system capabilities, assistance in customizing the system to the client's needs, basic technical support for current and past software releases,- testing errors occurring when using the system, consideration of requests for new features, report issues to the product developers using Mantis bug tracking system, support of Bitrix24 partner companies;
Kyiv, Kyiv City, Ukraine
- sales of telecommunication and corporate services, and further servicing of B2B clients,- preparation and verification of the necessary documents (contracts, annexes, additional agreements, invoices) according to the instructions and procedures of the company;
Kyiv, Kyiv City, Ukraine
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Oleksandra Kondratenko is listed as Customer Support Engineer.
Oleksandra Kondratenko is based in Kyiv, Kyiv City, Ukraine.
Oleksandra Kondratenko has worked for Bitrix24, Kyivstar Business, Ukrtelecom, and Prospect'S Ukraine.
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Oleksandra Kondratenko holds Master'S Degree, Information Communication Networks from Military Institute Of Telecommunications And Information Technologies.
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