Alex Wilcox Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

• Created and improved workflows within the team. To help transition new products and services to the team.
• Work with the team to find chokepoints and script ways to improve the efficiency
• Helped be a mentor to other on the team to help improve\focus skills and to be source of guidance.
• Worked with other teams to help to reclaim and set up new services
• Created projects for the team and delegated tasks to challenge\level up team… Show more
• Created projects for the team and delegated tasks to challenge\level up team members.

Greater Los Angeles Area

• Provide Tier 2\3 IT Support
• Help work out plans and solutions where IT can help users to increase workflow.
• Setup and manage services (Jamf, FMaudit, SCCM, RSA, O365 )
• In charge of all desktop IT for external sites (Beverly Hills, West Hollywood.)
• Work with a small team to manage over 800 users across multiple locations to identify and resolve present\potential issues.
• Work with and consult with outside vendors to… Show more

Aliso Viejo, CA

• Lead for of all desktop, software, livestream, and hardware tickets for the Orange County location.
• Setup and manage windows servers (WDS\MDT, Domain, File\Print,SQL)
• Manage AD, GPO, RSA,MDT, EPO, Google Apps, O365, and Exchange
• In charge of tradeshows, esports, and marketing event setups. (E3,PAX Prime,Pax East, Comic Con,Gamescom)
• Find ways to automate and make life easier for IT and the company as a whole.

Irvine, CA

• Lead the helpdesk.
• Maintained all the pc’s both hardware and software.
• Handled all the special projects for helpdesk.
• Wrote all the instructions for the current software
• Managed all network security requests.
• Created documentation for all IT inventory.

Morgan Hill, CA

• Managed over 300 users in two separate locations.
• Created and updated current images.
• Maintained local AD and Windows servers.
• Maintenance of inventory.

Milpitas, CA

• Relocation of users' computers.
• Network troubleshooting and patching.
• Troubleshooting of users' machines.

Saratoga, CA

• Kept track of new and current assets.
• Used ghost to image all new and spare computers.
• Troubleshoot computers and printers on campus.

• Maintain inventory of all assets such as all laptops, desktops, and computer related materials. Used a local SharePoint application to log and store all of the inventory into the database.
• Also maintained supplies for printers and other misc. parts (IP phones, projectors...).
• Kept track of all of the IT recycling (computer, printers, and misc. parts) for the San Jose location
• Internal IT everything from computers to printers.
• Handled all of the Shipping and Receiving for… Show more
• Handled all of the Shipping and Receiving for the IT department both domestic and foreign. Used DHL, FedEx, and UPS to track packages and kept logs of tracking numbers.

• Kept records of incoming/outgoing computer donations
• Installed new Operation System for all incoming computers, installed any missing components (RAM, motherboard, modem, video Card, processor)
• Documented and troubleshoot any problems that arose.

• Make sure schedule was correct, make sure the safe and drawers were on, and took care of hiring and firing of the employees.
• Had to take full responsibility for the store when the manager was away.
• Went from starting lower level cashier to assistant manger in under three months