Alexander Williams Email & Phone Number

Franklin, Tennessee, United States

• Lead clinic operations, managing a team of two doctors and two administrative staff, ensuring high standards of patient care and operational efficiency. • Optimize workflows and resource allocation by coordinating staff and directly supporting clinical and administrative functions during high-demand periods. • Spearhead process improvement initiatives by introducing advanced Excel tools to improve patient scheduling, billing, and clinic productivity. • Demonstrate strong leadership and conflict resolution in challenging patient interactions. • Direct the process of health insurance credentialing, which is forecast to double clinic revenue in a year.

Franklin, Tennessee, United States

• Lead the newly established Digital Self-Serve team, overseeing promotional test design and analytics, which drove over $1M in revenue. • Managed cross-functional teams, coordinating efforts between Legal, Customer Experience, and Digital teams, ensuring successful promotional campaigns. • Acted as team thought leader and innovator, deriving mathematical first-principles underpinning promotion success, and radically overhauled promotion strategy which transformed previous money-losing promotions into sources of additional revenue. • Developed training materials, simplifying complex concepts for team members, and enhancing knowledge-sharing and team productivity. • Authored and presented a high-impact report to the Global Strategy Team on the dramatic economic implications of global population trends, which was leveraged to refine long-term strategic investments.

Atlanta, Georgia, United States

• Led a Lean process improvement project to dramatically improve collaboration between the Marketing Team and data scientists, reducing inputs by 75%, and cycle time by 50% from data request to insights delivery. • Championed and led the development of experimental design standards and results analysis, including audience selection, control group selection, terminology standardization, KPIs, and other metrics of success. • Significantly improved turnaround time for data retrieval/analysis via use of SQL, MS Access, and Excel VBA macros, reducing spin-up time for new promotion launches from 1 month to 1 week. • Improved campaign performance with data analysis, optimizing strategies to maximize revenue generation.

Atlanta, Georgia, United States

• Managed 2 direct reports and an offshore external team to build UPS’ international market sizing model. • Synthesized multiple sources of internal and external data sources to build competitor forecasting models, forming the basis of UPS’ strategic 5 year, multi-billion dollar international growth & CAPEX plans. • Developed competitor market size reports for Investor Relations and Board of Directors’ meetings. • Served as translator between Sales and data scientists for the UPS churn reduction project, which lead to a 10% decline in customer churn in the first two months. Created a “churn triage” scoring system that allowed Sales to easily identify the most at-risk accounts, and better allocate time for churn-preventing actions. • Utilized R programming to conduct time series decomposition analysis to reveal which customer categories

Greater Atlanta Area

• Led a LEAN process improvement team to improve warehouse cross-dock efficiency, and reduce late deliveries. Recommended changes to improve throughput time by 20%. • Discovered that 85% of late deliveries were due to hidden critical supply chain issues instead of cross-dock efficiency issues.

Hershey, Pa

• Invented a new pricing methodology to position new products at optimal price points. Methodology utilized VBA-enabled Excel macros to identify the pricing pattern of Hershey’s most successful category SKUs. • Designed a system to simplify pricing misalignment identification between Hershey and competitor products in different retail categories, enhancing Hershey’s response time and competitive edge.

Alexandria, Va

Federal Aviation Administration (FAA), Office of Safety and Technical Training (AJI) • Reduced the Training Development cycle by a month via automating the training approval process. • Reduced training costs, improved training delivery, saved thousands of labor-hours, and improved matriculation rates by identifying under-performing candidates 2 years earlier in the process.Immigration and Customs Enforcement (ICE), Student and Exchange Visitor Program (SEVP) • Published a public-facing report that detailed the origin, destination, and schooling concentrations of the 1.2 million international students in the USA, enabling colleges to better target their international recruiting. Department of Commerce (DOC), National Oceanic and Atmospheric Administration (NOAA) • Led the statistical analysis of NOAA appropriation document control effectiveness.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Arts - Ba, Economics