As a UX designer with a background in customer and financial services, I specialize in crafting seamless, user-centered digital experiences. My skill set includes user research, prototyping, agile methodology, and UI design, allowing me to transform user needs into intuitive, effective solutions.In my career, I've consistently addressed and resolved real-world user challenges, conducting user research, usability testing, and developing wireframes and prototypes. I apply design thinking and problem-solving principles to create engaging, practical solutions, and I have worked with cross-functional teams.My goal is to drive innovative, user-focused projects that tackle complex challenges and elevate user experiences. I'm always open to collaboration and connections—please feel free to reach out!
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Ux Design ApprenticeTech FleetJacksonville, Fl, Us -
ApprenticeTech Fleet Oct 2024 - Present -
Business Risk AnalystCiti May 2022 - Nov 2023United StatesDeveloped procedures in alignment with company and local policies, drafting and iterating processes to enhance clarity and usability. Collaborated closely with cross-functional teams to review, revise, and optimize processes, focusing on improving user comprehension and effectiveness.Led the implementation of updated procedures, coordinating with leadership to ensure seamless execution and clear communication.Produced detailed reports and insights for leadership, supporting continuous improvement and adherence to standards while refining user experiences across operational touchpoints. -
Operations AssistantCiti Oct 2020 - May 2022United StatesMonitored customer activity for fraud by analyzing behavior patterns, gaining insights into user actions.Resolved escalated customer inquiries, identifying pain points and areas for improved user interactions to enhance the customer experience.Led cross-training initiatives, facilitating classes and providing post-class mentorship to improve team adaptability. -
Fraud SpecialistCiti May 2017 - Oct 2020United StatesManaged 60-80 high-value client accounts daily, prioritizing user trust by ensuring confidentiality and secure handling of sensitive information.Collaborated on system improvements by testing and refining tools, advocating for user needs to enhance usability and efficiency in fraud detection systems for internal teams.
Alex L. Education Details
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Ux/Ui Design -
General Studies
Frequently Asked Questions about Alex L.
What company does Alex L. work for?
Alex L. works for Tech Fleet
What is Alex L.'s role at the current company?
Alex L.'s current role is UX Design Apprentice.
What schools did Alex L. attend?
Alex L. attended Careerfoundry, Florida State College At Jacksonville.
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