Alex Landucci

Alex Landucci Email and Phone Number

Senior Director Marketing Operations at Zendesk @ Zendesk
Alex Landucci's Location
Millbrae, California, United States, United States
Alex Landucci's Contact Details

Alex Landucci work email

Alex Landucci personal email

About Alex Landucci

Alex Landucci is a Senior Director Marketing Operations at Zendesk at Zendesk. He possess expertise in cross functional team leadership, crm, lead generation, cloud computing, demand generation and 30 more skills. Colleagues describe him as "I have been very fortunate to have worked with Alex and his team at Cisco for several years when he was managing the Marketing Operations team. While working in a IT team that was directly supporting Alex's group with all his Marketing initiatives- Alex sets high standards for himself as well as his team and drives to meet those standards. His leadership and strategic direction always kept his own team and all the other teams he works with engaged and always in the right path. Personally, I value his friendship and the mentorship he had provided me during the years. I wish Alex every success in his career", "Alex has worked on both sides of the fence Marketing & Sales. That makes him a rare find and an extremely valuable teammate. He knows Demand Generation Marketing principles and Sales Operations requirements as well as what it takes to operationalize both in the real world of enterprise companies that have existing systems and need to scale globally. Working with him has not only been a pleasure it has been productive. He has made the difficult happen within our new SMB organization by establishing best practices and working cross functionally to make the critical links between Marketing & Sales seamless.", and "Alex is one of the best leaders I've ever met. He possesses those special people skills which motivate and make his team and colleagues feel valued, which means he always gets their best efforts and results. Those skills help make Alex a successful manager and a phenomenal team mate. But Alex is more than 'people skills' - he is also very knowledgable in marketing, marketing communications, call center operations and CRM, and when coupled with his positive, energetic, and enthusiastic attitude, you can count on him and his teams to exceed your expectations. He is definitely a person you should want to build your team around."

Alex Landucci's Current Company Details
Zendesk

Zendesk

View
Senior Director Marketing Operations at Zendesk
Alex Landucci Work Experience Details
  • Zendesk
    Senior Director Global Marketing And Sales Development Operations
    Zendesk Mar 2019 - Present
    San Francisco, California, Us
    Championed and Implemented practices that increased opportunity creation by 3x, launched global lead prioritization solution resulting in 8% in conversion improvement, Redesigned global team structure for flexibility and automation measurably improving team productivity + 40%, Worked collaboratively to Make investments and policies to improve data quality, data standards, deployed a global data augmentation strategy, improved data capture and processes to drive actionable business insights
  • Veritas Technologies Llc
    Senior Director, It Sales, Marketing And Services
    Veritas Technologies Llc Nov 2017 - Mar 2019
    Santa Clara, California, Us
    Led a global transition to deploy and stabilize a new CRM, PRM, quoting and services platform globally. On-going stabilization efforts include delivering new business capabilities, process optimization efforts, increasing renewal retention rates and delivering productivity gains for Sales
  • Veritas Technologies Llc
    Senior Director, It Strategy Planning And Operations
    Veritas Technologies Llc Oct 2015 - Oct 2017
    Santa Clara, California, Us
    Led efforts to align GTM and all corporate functions to prioritize and sequence strategic IT investments and ensure corporate alignment with company growth goalsImplemented ITSM practice via ServiceNow developing policies, workflow, procedures leveraging automation to increase productivity in all stages of IT delivery including design, plan, deliver and supporting operating controls and measurements Developed an IT cloud strategy, worked cross functionally with senior business leadership to maximize our 200M IT spend portfolio allowing the company to save or reinvest 40% of spend while maintaining IT service levels and delivering new business capabilities
  • Cisco Systems, Incorporated
    Sr. Manager, Global Sales Operations And Customer Relationship Managment (Crm)
    Cisco Systems, Incorporated Feb 2008 - May 2012
    San Jose, Ca, Us
    Manage a team focusing on efforts to increase sales productivity and pipeline for field and inside sales globally. Responsibilities include management for all systems including SFDC processes and tools representing lead to order organization. Strategic accomplishments include:Leading Enterprise CRM efforts for Marketing, Services, XaaS, Consumer and WW Partner Organization to align processes and improve customer experienceCreated, advocated and worked cross functionally to launch analytical capabilities to sales that resulted in 80% increase in customer sales inquires and pipelineResponsible for global insides sales capability road-map including launching net new capabilities to drive agent productivity, process automation and virtual collaboration with partners and end-users Increased inside sales agent call productivity by 20% by improving systems and implementing automationLaunched a global implementation of global call center system that integrates VOIP and CRM resulting in higher agent productivity, improved customer tracking and decreasing sales ramp-up time Developed a strategic plan and value case to build data bridges between Customer Care, Sales and Marketing and replace the global sales crediting engine
  • Cisco Systems, Incorporated
    Sr. Manager, Demand Generation And Marketing Operations
    Cisco Systems, Incorporated Jan 2000 - Feb 2008
    San Jose, Ca, Us
    Successfully created a global team that is responsible for the development, implementation, and on-going management of eMarketing systems and operations. Responsibilities included campaign management, response management, permission marketing, Demand Generation, closed loop lead feedback, operational reporting, call center management Strategic accomplishments include:Developed and led a cross-functional team with sales and marketing to increase lead quality, acceptance and develop SLA with Sales. Resulting in >120% growth in sales' acceptance of marketing leads generated by campaigns and increased sales productivityExecuted business plans and processes to support new funnel management and sales reporting. Decreased operations costs by 50% and increased lead conversion performance by 150% Led global cross-functional teams and influenced organizations to support a global CRM initiative increasing lead conversion globally by 5%. Launched U.S., EMEA and APAC Cisco pre-sales team that represents $800M in pipeline opportunities for salesLed major global initiative linking marketing intelligence data to sales for greater account penetration and insightsDeveloped a vendor strategy to support eMarketing infrastructure in the U.S., APAC, EMEA and Americas International theaters, reducing operational costs by 130%.Built and lead a high-performing global marketing operations team. Global Marketing operations team includes 50+ individuals with an overall annual budget of $24M.
  • Sykes
    Executive Sales Representative
    Sykes Jul 1997 - Dec 1999
    Tampa, Florida, Us
    Developed a sales strategy to support goals to expand existing customers and prospect new accounts. Provided outsourcing solutions to Fortune 500 companies. Leveraged executive level relationships to generate opportunities. Negotiated contracts, supported implementation and developed the measurement criteria to meet program objectives. Achieved greater than 100% of annual sales targets in 1997 and 1998.Managed call center global accounts for annual revenues in excess of $18M, including global multi-site accounts. Responsible for increasing revenue targets for client base including CRM solutions, web enabled tools and product fulfillment.Negotiated with cross-functional teams internally to support customer expectations and agreed upon metrics Negotiated contracts with large clients and was successful in securing multi-year service agreements.
  • Nimbus International
    Sales Representative
    Nimbus International Jun 1996 - Jul 1997
    Us
    Responsible for sales selling turnkey software services including call center support, assembly and fulfillment. Accomplishments include:Achieved over 100% of annual sales targets in 1996 and 1997Closed and Managed $2M + within the 4th quarter of FY1997 exceeding annual quota by 35%Served as a quality improvement point person for sales and operations
  • Kao Infosystems
    Senior Project Manager
    Kao Infosystems Mar 1993 - Jun 1996
    Us
    Successfully met customer production requirements, product ship schedules and cost guidelines for multiple tier one clients. Identified and implemented process modifications to meet company quality and delivery guidelines. Led meetings and developed policies and procedures to guarantee customer objectives. Managed a production team, including a purchasing agent and production staff. Negotiated with cross-functional teams internally and externally to ensure customer expectations are met or exceeded. Accomplishments included:Successfully deployed the Microsoft Windows 95 retail product launch on-time and on-budget.Worked off-site for six months as a senior project manager in a newly acquired subsidiary, increasing on-time delivery from 43% to >90%.

Alex Landucci Skills

Cross Functional Team Leadership Crm Lead Generation Cloud Computing Demand Generation Salesforce.com Strategy Business Development Enterprise Software Sales Operations Sales Enablement Strategic Planning Program Management Lead Management Go To Market Strategy Management Marketing Strategy Account Management Team Management Saas Marketing Outsourcing Vendor Management Product Management Multi Channel Marketing Process Improvement Project Management Call Centers Call Center Pre Sales Customer Relationship Management Solution Selling Sales Management Business Process Improvement Software As A Service

Alex Landucci Education Details

  • California State University, Chico
    California State University, Chico
    Business Administration; Management

Frequently Asked Questions about Alex Landucci

What company does Alex Landucci work for?

Alex Landucci works for Zendesk

What is Alex Landucci's role at the current company?

Alex Landucci's current role is Senior Director Marketing Operations at Zendesk.

What is Alex Landucci's email address?

Alex Landucci's email address is ag****@****ail.com

What schools did Alex Landucci attend?

Alex Landucci attended California State University, Chico.

What skills is Alex Landucci known for?

Alex Landucci has skills like Cross Functional Team Leadership, Crm, Lead Generation, Cloud Computing, Demand Generation, Salesforce.com, Strategy, Business Development, Enterprise Software, Sales Operations, Sales Enablement, Strategic Planning.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.