Alex Larente Email & Phone Number

Vancouver, BC, CA

Sooke, British Columbia, Canada

I am the founder of Larente CRM Solutions, where I help companies streamline their customer support operations and maximize efficiency across CRM platforms like Zendesk, Salesforce, HelpScout, Freshdesk, and others. With a focus on consolidating systems, building impactful automations, and creating exceptional customer experiences, I work full-time with.

• Implemented a new pipeline for lead generation that resulted in a 562% increase in referrals and closed sales by ​​295%.
• Build a Zendesk to ProductBoard automation to save 200+ hours a year of work
• Zendesk paid license reduction saving over $40,000 in unneeded costs
• Rebuilt the external Knowledge Center, set up a new theme, and implemented a revised SEO strategy
• Configured new brand experiences with Zendesk for smaller products

Vancouver, Canada Area

• Facilitated workplace experience for 150+ remote staff and 3 offices
• Deployed training and documentation for GSuite implementation

North Vancouver, BC

• Implemented a live-streaming setup for broadcasting company All-Hands
• Created agent workflows for ticket notes in HelpScout
• Built an onboarding and equipment replacement program for staff

Vancouver, BC

I collaborated with teams at Shaw to develop internal and external content for a range of projects using strong technical writing, asset development, and effective time management.Crafted engaging, customer-focused video content with a strong emphasis on accessibility, ensuring an enhanced and inclusive user experience.

Vancouver, Canada Area

• As a social media coordinator, I worked with marketing and customer care teams to engage users on social media and web communities.
• Worked with marketing and communications teams to share and engage users on social platforms
• Supported high-profile customers publicly and utilized eCare teams to support the customer base
• Shared reports on activity, response rate, and engagement of social campaigns

• During my time as a Social Media Analyst, I generated high-level reports on social and community engagement for leadership teams and developed Facebook applications to support marketing campaigns and customer care.
• Generated detailed reports on social media impact and customer sentiment
• Developed interactive Facebook applications
• Created marketing campaigns for social engagement and promotional offerings

Business Analytics

Customer Analytics Business Analytics People Analytics Accounting Analytics

Diploma, Digital Filmmaking