Alex Law Email & Phone Number

Malden, Ma, Us

Cambridge, Massachusetts, United States

• Contributed to implementation and deployment of new housing management system andprovided technical documentation.• Developed and documented procedure for billing automation• Assist department with data needs with creation of timely and accurate ad hoc reports.• Utilize Microsoft Excel for data manipulation, data integrity, importing collected data, andauditing.• Contribute to financial auditing and invoicing.• Perform data management on daily basis consisting of importing/exporting of data and deletionof duplicate information to maintain data accuracy.• Assist in creation of test cases for API integration.• Provides technical support for hardware and software, escalates issues when needed.• Responds promptly and effectively to customers via ServiceNow tickets or email.• Responsible for training new and existing staff in housing management system.• Develop ServiceNow report and utilize Tableau to provide data visualization to improvecustomer service.

Cambridge, Massachusetts, United States

• Always represents HUDS to students, faculty, staff, and guests in a positive and professional manner.• Meet the mission and core values of HUDS with enthusiasm and a spirit of cooperation.• Supports all events as assigned to by helping with setup, execution and clean up.• Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”.• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menu items, and food storage areas such as refrigeration, freezer, and dry storage. • Informs students/guests on foods to avoid by knowing the menu items and the ingredient listings or by referring them to the person in charge.• Monitors serving lines during meals to ensure quality and quantity are suitable to provide forcustomer demand.• Sets-up and maintain assigned station before, during and after meal periods. • Keeps serving areas supplied with clean dishware, glasses, silverware, trays, and other supplies needed during meals.• Notifies staff responsible for preparing food of needs prior to running out.

Somerville, Massachusetts

• Provided customer service to daily walk-in clientele and on the phone.• Handled and reviewed inventory on weekly basis.• Supervised restaurant staff's work schedules.• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.• Checking in on dining customers to enquire about food quality and service.• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Somerville, Massachusetts

Bachelor'S Degree, Information Technology

Education record