• Led all aspects of operations, including people development, sales, and recruitment, in a facility that handled 15K packages daily. • Achieved outstanding profitability margins by exceeding productivity standards and reinforcing sound cost control measures. • Protected the brand name by relentless adherence to contractor deportment and customer service satisfaction evaluations. • Opened of one of the first co-location delivery facilities in the region.

• Developed and engineered preload staffing models for 26 facilities in Wisconsin, Minnesota, Iowa, North and South Dakota. • Calculated volume forecasts and created contingency planning for dock operations. • Audited and certified all preload operations annually. Trained all preload management and staffing on engineering standards and operations basics. • Reinforced quality results via weekly conference calls with senior managers, reviewing previous results and reinforcing policy and procedure.

• Led all sort operations consisting of 120 employees with 12 full-time managers. • Maintained excellent production and quality standards through consistent reinforcement of the operating basics. • Conducted daily post-sort analysis to ensure teams were motivated by the cycle of continuous improvement.