Alex Longshaw (Bsc Mipa) Email & Phone Number

Speldhurst, GB

Reigate, Surrey, GB

• As the Operations Director at BradleyDyer Raw, I provide day to day leadership across the business by bringing departments together to deliver great products and services to our clients. My role is one of variety and.
• Oversight of every business function, providing senior level support, strategy and guidance to department heads
• Ensure a robust business capable of flexing with market demands
• Provide accountable weekly direction to Chairman and MD on business performance an direction
• Provide communication within business and equip members of the leadership team with capabilities outside of their current skill sets.
• Lead on business critical projects both internally and for key clientsAchievements

Reigate, Surrey, GB

• Studio Director for Bradley Dyer providing operational, facility and traffic management within a fast growing integrated agency of 55+ staff. Working alongside the Group Creative, Technical and Innovation Directors.
• Accountable for production resourcing and development (Design, Artwork, CGI, Digital, Copy)
• Lead production business alongside Group Creative Director and Technical Director of
• Accountable for new production office
• Monthly reporting in to MD of expenditure and medium term resourcing
• Restructure and development of increasingly flexible team members to meet growing demandAchievements

Reigate, Surrey, GB

• Digital Studio and Traffic Manager, leading a team of 9 Developers / Designers and ensuring protocols and procedures are created and adhered to whilst providing first class project management framework and client.
• Accountable for digital team resourcing and quality of output
• Day to day workload reporting to Digital Director
• Challenge current processes and identify inefficiencies within business unit
• Identify and embed additional digital delivery options to enhance service offeringAchievements
• Eliminated a major backlog of work within first 6 weeks of role

London, GB

• Recruited to drive a cultural improvement within the union entrenched South West London region. Role & Responsibilities
• Line management responsibility for 65 FTE postal staff and line managers
• Business Unit accountability for H&S, TU engagement, Resourcing, Fleet and Customer Service
• Ensure legal compliance met in-line with the Universal Service ObligationAchievements
• Monthly premium product failures reduced from 5% to 0.5%
• Reduction in employee costs over Christmas period of 3.5%

Seoul, South Korea, KR

• Senior management role reporting directly to the MD
• Define strategy of unit with forecasting for 2 / 6 / 12 month time frames
• Create new unit from start-up with no staff and minimum business opportunity
• Build an organized, efficient and transparent team using development tools and methodologies
• Repair poor company digital reputation across Europe
• Full P&L accountability

Seoul, South Korea, KR

• Recruited to project manage the European rollout of a new B2C website for Samsung Electronics.Role & Responsibilities
• Project Manage the European aspect of the global rollout of the new B2C Samsung Electronics website (30 countries in 24 languages across 18 subsidiaries).
• Communicate with Korean HQ on local EU requirements and return required workloads from each country on time and in required formats.
• Project Manage the client online marketing teams to provide localised and unique content inline with global rollout schedule.
• Liaison with the US client to ensure consistent approach between the EU and pilot US sites.
• Co-host a 1 week pre-lauch quality assurance workshop in Seoul, Korea.Achievements

Hounslow, England, GB

• Relocated to deliver a financial and service level improvement within the newly opened terminal.Role & Responsibilities
• Operational duty accountability for Terminal 5 and liaison for all 3rd party operational teams.
• Directly responsible for 40 employees across 2 teams and up to 350 employees on a shift basis.
• Lead Ops. Manager for both facilities in customer experience and terminal planning efficiency
• Accountable for Security, H&S, Incident Management, Passenger Movements, Facility Issues, Stakeholder Management and Customer Service (QSM, SQR's & KPI's)
• Joint operational lead during major incidents (notably volcanic ash, snow and airline strike disruptions).

Hounslow, England, GB

• Promoted to lead a major operational and cultural change in the customer journey of passengers connecting through all terminals within Heathrow Airport. Role & Responsibilities
• Operational duty accountability for Flight Connection Product within every Terminal.
• Key stakeholder for outsourced passenger support functions, namely PRM, airside coaching and security compliance.
• Integration, hand over and operational lead of Terminal 3's connections product and associated stakeholders
• Consultant for the connection product within Terminal 5 before and after its opening, leading successful live trials, service resolution and contingency planning.Achievements
• Improved airport connections product by reducing peak security waiting times by 75% and doubling service scores for connections (QSM).

Hounslow, England, GB

• Recruited to front-line manage a passenger facing security operation and to achieve KPI’s. Role & Responsibilities
• Accountable for the on-shift legal and resourcing compliance of one of several security zones on a shift basis within the multi-sited Terminal 1.
• Front-line manager for security with a high level of passenger interaction and problem solving.
• Local incident manager and first responder to medical and fire emergencies.
• Direct Line Manager for 2 security teams totaling 16 security officers.Achievements
• Security and operational lead for high risk pier driving +£1m p.a. of staffing efficiency savings during segregation improvement works.

St. Louis, MO, US

• Achieved training course qualifications within both South East and East Midland groups.
• Promoted twice resulting in the Assistant Manager role at the group’s flagship branch in Derby.
• Top 5% of employee sales for 6 of 18 months.
• Significant fleet growth achieved to warrant a second branch opening in Derby.
• Led branch employee development with 3 of 4 trainees achieving promotion.

St. Louis, MO, US

St. Louis, MO, US