Alex Cechini Email & Phone Number

Kirkland, WA, US

Washington, United States

Washington, United States

- Developing tools, dashboards and reports to track performance of sales initiatives and success of sales team KPIs. An example being a tool for sales team to monitor product placements at a detailed level directly resulting in increased sell through sales.- Generating templates custom to our business unit to aid in financial planning, forecasting and.

Woodinville, WA

• Managed corporate finances – including accounts payable, accounts receivable, employee wages and benefits.
• Built and distributed internal billing system designed to highlight discrepancies between sales and production. New process resulted in 60% less billing errors within 4 months of launch.
• Performed regular and ad-hoc analysis and presented findings to leadership team to project future goals and assess current spending.
• Developed processes and key analytical projects that… Show more
• Developed processes and key analytical projects that improved information access and data quality. Influenced business planning and helped improve production and customer service ROI.
• Oversaw and audited company database including project and financial data.

Redmond, WA

• Worldwide Incentive Compensation Operations (WWIC)
• Partnered with various teams under the WWIC organization to deliver accurate compensation data to drive sales.
• Program Management- maintained open lines of communication with all stakeholders on status and deadlines for a compensation group of 1K+ salespeople at a given time.
• Educated salesforce on incentive plan tool UI and assisting any issues on data integrity using the Service Now ticketing system while following the 72-hour… Show more Worldwide Incentive Compensation Operations (WWIC)
• Educated salesforce on incentive plan tool UI and assisting any issues on data integrity using the Service Now ticketing system while following the 72-hour SLA.
• Managed sales database with ongoing v-team coordination for payout accuracy.

Woodinville, WA

• Partnered with various teams under the WWIC organization to deliver accurate compensation data to drive sales.
• Program Management- maintained open lines of communication with all stakeholders on status and deadlines for a compensation group of 1K+ salespeople at a given time.
• Educated salesforce on incentive plan tool UI and assisting any issues on data integrity using the Service Now ticketing system while following the 72-hour SLA.
• Managed sales database with ongoing v-team… Show more
• Managed sales database with ongoing v-team coordination for payout accuracy.
• Delivered templates that improved process efficiency, automated manual procedures and reduced reporting errors. Educated and acted as reference to other team members for understanding the termination/transfer process.

Microsoft Retail Experience Center

• Developed floorplan assignment schedules, created kiosk UI mockups per requirements by project manager and assisted with store planogram resets.
• Worked closely with digital team lead assisting with mobile tour app programing and testing and assisted center staff with general preparations for event opening.

Seattle, WA

• Customer Service-delivered premier on-site and virtual service to maintain long term client relationships,
• Scheduled client appointments, coordinated vehicle deliveries and loaners, contracted additional services with outside vendors.
• Provided one on one client support and troubleshooting.
• Managed service desk operations – in person client interaction, phone and email communication, and facility tours (as needed).Project management
• Maintained client databases for… Show more Customer Service-delivered premier on-site and virtual service to maintain long term client relationships,
• Maintained client databases for service orders, deployed hardware and software updates, and incoming parts.

Kirkland, WA

Service Advisor for Kia, Assistant Manager position for Quick Lube Department.Acted as Assistant Manager, worked with other team member to prioritize client service orders and balance work load. Sustained consistent work flow while also delivering a high level of customer satisfaction with limited resources. Maintained service order and upsell reporting.

Kirkland, WA

Managed schedule for the service department. Additional responsibilities included: assisting with client calls, preparing clients expectations for upcoming service, and developing and driving process improvements for tracking of part recalls and updates.

Everett, WA

Delivered excellent customer service in a fast paced work environment as part of a two person team. Responsibilities included: meeting walk-in customer needs while adhering to a 30 minute SLA, and working with other team members to prioritize orders and balance work load.