Alex Manta Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

• Oversee and manage Archtics ticketing system including all event & plan builds, pricing structure, on-sale launches, Season Ticket Member upgrade process, financial tracking, ticket management and VIP and complimentary.
• Design and operate Celtics Account Manager to best serve all the various types of ticket holders from full season members to single game buyers while also marketing other Celtics products to increase engagement.
• Serve as a primary point of contact with third-party vendors to maintain effective usage of their platforms and explore opportunities for further growth and integration

Greater Boston Area

• Support Sales & Service Departments by building and processing a variety of ticket products and packages
• Provide financial reports related to ticket sales and track outstanding balances and future revenue projections
• Coordinate and fulfill ticket requests from the NBA league office, broadcast partners, employees, and visiting teams

Greater Boston Area

• Service, manage, and renew 400+ Season Ticket Member (STM) accounts annually valued at approximately $2,000,000
• Increase accounts’ values over time by upgrading STM’s to larger ticket packages and better seat locations
• Create, plan, and execute STM benefits and events based on tenure, seat location, and ticket package
• Build positive and trusting relationships with STM base through strategic touch point management
• Educate STM's and fans on ticket packages, benefit offers, digital ticketing, and business opportunities with the Celtics
• Utilize CRM and Archtics software programs to manage ticket packages and key customer details

Boston, MA

• Service, manage, and renew 100+ Season Ticket Member (STM) accounts annually valued at over $500,000
• Increase accounts’ values over time by upgrading STM’s to larger ticket packages and better seat locations
• Create, plan, and execute STM benefits and events based on tenure, seat location, and ticket package
• Build positive and trusting relationships with STM base through strategic touch point management
• Educate STM's and fans on ticket packages, benefit offers, digital ticketing, and business opportunities with the Celtics
• Utilize CRM and Archtics software programs to manage ticket packages and key customer details

Boston, MA

• Initiated 80-100 phone calls daily to prospective clients with goal of selling various ticket packages
• Lead arena tours of TD Garden to build relationships with clients through face-to-face connections
• Engaged with clients and fans directly at a variety of events to ensure positive experiences and promote renewals
• Serviced and maintained 17 new accounts through frequent touchpoints and customer service assistance
• Tracked and managed season ticket holder accounts and financial payments through TM Archtics ticketing software

Boston, MA

• Planned, coordinated, and executed small and large scale community events and outreach programs
• Processed and fulfilled charitable donations, player appearances and community ticket requests
• Supervised in-game fan experiences such as Zamboni rides, bench assistants, and post-game meet and greets
• Interacted with fans and charity groups through in-person contact, gift giveaways, and seat visits during games

Chestnut Hill, MA

• Managed intramural sports games one to two nights per week as well as scheduled and trained league officials
• Officiated flag football games for three years before being promoted to supervisor position

Boston College

• Designed and created graphics for independent student newspaper that published 8,000 copies twice per week
• Wrote and edited sports articles by attending games, interviewing players and coaches, and researching statistics

Hinsdale, IL

Set and cleared tables in addition to assisting servers and food runners with additional duties

Hillside, IL

• Coordinated food & beverage orders for up to eight tables and handled cash and credit card payments

Hinsdale, IL

• Handled a variety of projects and events throughout the community including Uniquely Thursdays, Fine Arts Festival, and Farmers Market, as well as performed administrative tasks in the office

Mokena, IL

Hinsdale, IL

Western Springs, IL

Bachelor Of Arts (B.A.), Communication

Activities and Societies: Boston College Intramural Sports, The Heights, Arrupe Service Immersion Program, PULSE Program, BC University.

Education record