Alex Maroufi Email & Phone Number

San Francisco , California , Us

Cupertino, California, Us

Purchase, New York, Us

- Managed B2B sales operations within a high-volume district, generating an annual revenue of $15 million.- Enhanced order accuracy by driving the adoption of the Sales Ordering Compliance process among a team of 130 sales representatives, resulting in reduced storage costs, decreased the number of expired products, and optimized shipping palette configurations. This initiative led to significant improvements in sales ordering compliance, including increases for the entire zone by 21%, my district by 29%, and three critical bottom-performing routes by 42%, 70%, and 86%, respectively, beating the sales plan by 112%.- Boosted revenue by selling additional Frito-Lay displays to existing enterprise clients, increasing PepsiCo’s in-store visibility and market share within brick-and-mortar stores.- Built and maintained a strong sales pipeline by meeting with clients to educate them on the Sales Ordering Compliance strategy and how it would improve their product availability and optimize storage.- Leveraged sales metrics from Power BI to create reports, identify new revenue opportunities, and make strategic recommendations to leadership.- Collaborated closely with a team of over 25 route sales representatives, driving a significant increase in sales performance through technology solutions. Methodically documented growth metrics, monitored performance trends, and provided actionable feedback, resulting in measurable performance improvements and enhanced team efficiency.

Dania Beach, Fl, Us

- Led a Property Operations team of 12 within two high-rise residential buildings by managing projects, coordinating with vendors, meeting budget requirements, and providing weekly performance reports.- Streamlined the service request process by designing and overseeing a new auditing process for work orders, effectively reducing a backlog of over 215 service tickets. Implemented processes to eliminate duplicate or resolved requests, prioritized tickets for upcoming sprints, and provided weekly progress updates to stakeholders, including estimated completion dates for ongoing tasks.- Addressed all customer complaints with professionalism and empathy, ensuring prompt resolution and providing proactive follow-ups to guarantee a consistently positive experience moving forward.

Dania Beach, Fl, Us