Chief Customer Officer
Current
Sep 2024 - Present
AeroLeads people directory · profile
Alex Marrache Email & Phone Number
Customer Success, Operations, and Experience Leader
at
Owl Practice Suite
1 work email found
@iolo.com
3 phones found area 323
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success, Operations, and Experience Leader
Location
Los Angeles, California, United States
Who is Alex Marrache? Overview
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Quick answer
Alex Marrache is listed as Customer Success, Operations, and Experience Leader at Owl Practice Suite, based in Los Angeles, California, United States. AeroLeads shows a work email signal at iolo.com, phone signal with area code 323, and a matched LinkedIn profile for Alex Marrache.
Alex Marrache previously worked as Chief Customer Officer at Owl Practice Suite and Customer Success, Experience and Operations Consultant at Independent Consultant / Advisor. Alex Marrache holds Bachelors Of Art, Business Administration from Loyola Marymount University.
Company email context
Email format at Owl Practice Suite
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{first}.{last}@iolo.com
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AeroLeads found 1 current-domain work email signal for Alex Marrache. Compare company email patterns before reaching out.
Profile bio
About Alex Marrache
In my career as a Customer Success, Experience, Support and Sales professional, I have managed teams responsible for sales (inbound & outbound), onboarding & implementation, retention, (technical) support, customer education, customer life-cycle communications & outreach, and customer community & social media, in B2B, B2B2C, and B2C companies. My experience includes overseeing CS Experience operations in fast-paced, large scale, high-profile multiple location operations, as well as start-up, developing, and expanding business ventures. I have also had direct responsibility for overseeing Human Resources, Quality Assurance, Telecommunications/IT teams in support of call center operation. I am a firm believer that Customer Success/Experience representation in business groups’ (Product, Marketing, Engineering, Compliance, etc) decision making and goal setting conversations, as the Voice of the Customer, fosters a company culture of customer advocacy and focus which comes through to customers leading to advocacy and loyalty. A Customer Success/Experience group can also play a significant role in customers realizing and understanding the value delivered by your company’s products and services.
Listed skills include Start Ups, Leadership, Management, Crm, and 28 others.
Current workplace
Alex Marrache's current company
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9 roles
Alex Marrache work experience
A career timeline built from the work history available for this profile.
Customer Success, Experience And Operations Consultant
CurrentIndependent contractor consultant/advisor in Customer Success, Operations and Experience.
Feb 2024 - Present
Customer Success Operations Consultant
Oct 2023 - Jan 2024
Chief Customer Officer
Led the development, management, and leadership of a dynamic Customer Support & Success group spanning multiple cities and support channels, comprising 215 employees. Played a pivotal role in the success of industry-leading SaaS practice management platform and product ecosystem catering to health and wellness professionals, contributing significantly to.
Mar 2021 - Oct 2023
Svp Customer Success
Sep 2018 - Mar 2021
Director Of Customer Success
Sep 2017 - Sep 2018
Executive Director Of Customer Care Operations
- Functioned as the Client and Partner Relations Sales & Support liaison, managing relationships with organization’s B2B partners, resellers, and distributors across North America, Europe, India, and Japan with partners.
- Implemented measures resulting in a significant 30% improvement in CSAT and a remarkable 200% increase in NPS by standardizing issue resolution procedures and processing.
- Orchestrated a 20% reduction in the chargeback rate by providing customers with easy access to Customer Care resources, contributing to a notable 10% increase in company-wide paid service renewals.
Feb 2013 - Sep 2017
Head Of Customer Service
Provided leadership and oversight of the operational functions of a 35-employee outsourced contact center department owned by Technicolor. Undertook the responsibility of evaluating and strategically assessing the operational and technical capabilities of a company-owned and operated contact center serving a worldwide market and customer base.Focused on.
Aug 2012 - Feb 2013
Sr. Director, Customer Support Operations
Napster, Inc., A Best Buy Company
Managed a 120-employee outsourced domestic Customer Support provider and concurrently held the position of internal Tier 3 Technical Support Manager. Served business markets in the United States, Canada, the United Kingdom, Germany, and Japan, reporting directly to the VP of Operations. Acted as the support liaison to Napster's payment processing, prepaid.
May 2004 - Apr 2012
2 education records
Alex Marrache education
Bachelors Of Art, Business Administration
Loyola Marymount University
Bachelor'S Degree, Russian/Soviet Studies
Uc Irvine
FAQ
Frequently asked questions about Alex Marrache
Quick answers generated from the profile data available on this page.
What company does Alex Marrache work for?
Alex Marrache works for Owl Practice Suite.
What is Alex Marrache's role at Owl Practice Suite?
Alex Marrache is listed as Customer Success, Operations, and Experience Leader at Owl Practice Suite.
What is Alex Marrache's email address?
AeroLeads has found 1 work email signal at @iolo.com for Alex Marrache at Owl Practice Suite.
What is Alex Marrache's phone number?
AeroLeads has found 3 phone signal(s) with area code 323 for Alex Marrache at Owl Practice Suite.
Where is Alex Marrache based?
Alex Marrache is based in Los Angeles, California, United States while working with Owl Practice Suite.
What companies has Alex Marrache worked for?
Alex Marrache has worked for Owl Practice Suite, Independent Consultant / Advisor, Simplepractice, Iolo Technologies, Llc, and Technicolor - Cinestyle.
How can I contact Alex Marrache?
You can use AeroLeads to view verified contact signals for Alex Marrache at Owl Practice Suite, including work email, phone, and LinkedIn data when available.
What schools did Alex Marrache attend?
Alex Marrache holds Bachelors Of Art, Business Administration from Loyola Marymount University.
What skills is Alex Marrache known for?
Alex Marrache is listed with skills including Start Ups, Leadership, Management, Crm, Customer Experience, Operations Management, Call Centers, and Customer Retention.
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