Alex Martini Email & Phone Number

I am an adaptable and resourceful professional with a background in customer service, technical support, and cybersecurity. Currently pursuing a Bachelor's degree in Cybersecurity at Utah Valley University, I am passionate about building a career in IT and technology while leveraging my strong problem-solving and communication skills.I have gained hands-on experience as a Help Desk Technician at TeamLogic IT, providing remote technical support and troubleshooting a variety of IT issues. Additionally, I’ve worked in customer service roles at EnerBank USA and Sunstone Engineering, where I developed excellent interpersonal skills and an ability to manage client inquiries efficiently, while maintaining a high level of customer satisfaction.With a solid understanding of computer systems, technical troubleshooting, and hands-on experience in both customer-facing and technical roles, I am excited to continue growing in the IT field. I am proficient in key technologies such as Active Directory, Windows, Salesforce, and desktop support, and am always eager to expand my technical expertise.I am also fluent in Italian and have intermediate proficiency in American Sign Language, which allows me to connect with a wide variety of individuals and adapt to diverse work environments.Key Skills:Help Desk and Technical SupportTroubleshooting & Desktop SupportActive Directory & WindowsCustomer Service & Client RelationsTime Management & OrganizationBilingual: Fluent in Italian, Intermediate in ASLI am excited about connecting with like-minded professionals and exploring opportunities in the IT industry, where I can apply my skills and passion for technology to contribute to business success.