Alex Matheka Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

Augere Global is a holding company with diverse interests in the Agri-business, Utilities Sector, Management Consultancy, Investment Management and the Green Energy Sector.

Kenya

Governance: The Management Board is responsible for setting the strategic direction and policies of the school. Board members work together to ensure that the school is operating in accordance with its mission, vision, and values. They also ensure compliance with legal and regulatory requirements.Finance and Budgeting: Board members oversee the financial management of the school, including approving budgets, monitoring expenditures, and ensuring the financial sustainability of the school.Planning and Assessment: Board members work with the school leadership team to develop short-term and long-term plans for the school, as well as strategies for achieving these goals. They also monitor and assess the effectiveness of the school's programs and services.Community Relations: Board members serve as ambassadors for the school and work to foster positive relationships with parents, students, staff, and the wider community. They also communicate regularly with stakeholders to keep them informed about the school's activities and progress.Human Resources: Board members oversee the recruitment, selection, and retention of the school's leadership team, faculty, and staff. They also develop and approve personnel policies and ensure compliance with relevant employment laws and regulations.Risk Management: Board members identify and manage risks to the school, including financial, legal, and reputational risks. They also develop and implement crisis management plans to address emergencies or unexpected events.

Kitengela, Kajiado County, Kenya

Developed and implemented customer experience strategies and initiatives that led to a measurable improvement in customer satisfaction ratings and increased customer loyalty.Conducted in-depth customer journey mapping exercises to identify pain points and opportunities for improving the customer experience.Led training and development programs for front-line staff, managers, and executives, including customized workshops and coaching sessions, resulting in significant improvements in employee engagement and performance.Analyzed customer feedback and data to identify trends, insights, and opportunities for enhancing the customer experience, and developed actionable recommendations for implementation.Developed and implemented customer service standards and guidelines, resulting in improved service delivery and consistency across multiple locations. Collaborated with the marketing team to identify, develop and marketing campaigns that were aligned with customer needs and preferences.Manage the daily operations of the restaurant, including staffing, scheduling, inventory management, and vendor relations.Develop and implement sales strategies and marketing campaigns to drive revenue growth and increase brand awareness.Ensure that the restaurant consistently delivers exceptional customer service and quality food and beverages to guests.Monitor and analyze financial performance, including revenue, expenses, and profit margins, and implement strategies to optimize profitability.Maintain a clean, safe, and welcoming environment for customers and staff, in compliance with health and safety regulations.Train, motivate, and mentor staff, and ensure that they have the necessary tools and resources to succeed in their roles.Manage relationships with key stakeholders, including customers and local authorities.

United Arab Emirates

Ensure safety of passengers and crew during flight by conducting safety checks, providing safety briefings, and responding to emergency situations.Assist passengers with boarding, seating, and luggage storage, and ensure compliance with airline policies and regulations.Serve food, beverages, and other items to passengers, and provide assistance with any special requests or needs.Maintain cleanliness and orderliness of the cabin, including monitoring lavatories, restocking supplies, and tidying up after meals.Communicate effectively with other crew members, pilots, and ground personnel to ensure smooth operation of the flight.Keep accurate records of passenger information, flight data, and any incidents or issues that arise during the flight.Attend to passengers' comfort and well-being, including providing blankets, pillows, and other amenities, and monitoring their physical and emotional state throughout the flight.Maintain a professional appearance and demeanor at all times, and adhere to the airline's grooming and uniform standards.Continuously improve knowledge and skills through ongoing training and development, and stay up-to-date on industry regulations and best practice.

Dubai, United Arab Emirates

• Consistently achieved a remarkable net contribution of AED 3.2M by working closely with the travel centers' operational team. • Consistently maintained strong client relationships by conducting a minimum of two combined visits daily, resulting in increased sales and customer satisfaction. • Implemented a strategic call plan for clients and monthly visits to travel agents, leading to enhanced engagement and comprehensive reporting. • Successfully ensured full adherence to agreements with clients, resulting in seamless execution from signing to project completion. • Proactively collaborated with the operational team and travel agents to promote the entire range of Dnata Holidays products, achieving a remarkable 10% increase in the Company's market share and securing lucrative airline Adhoc deals for maximized revenues. • Presented weekly reports highlighting key client performance metrics, important activities, and recommended measures for outperforming competitors. • Led effective product promotion and training initiatives for assigned outlets, resulting in the achievement of annual targets ahead of schedule. • Analyzed and improved service quality levels, streamlining procedures and suggesting innovative techniques for enhanced efficiency. • Skillfully managed client and supplier complaints, effectively resolving issues and nurturing enduring, mutually beneficial relationships. • Collaborated with the Credit Control Department to ensure timely resolution of bad debts, ensuring a strong financial position at the end of the fiscal year.

Higher National Diploma Business Administration - Ba, Business Administration, Management And Operations

Diploma, Tourism

Certificate, Computer Studies