Roles and Responisbilities:• Consistently achieved and exceeded sales targets by 15% through effective promotion of Dell’s product offerings, including XPS and Latitude laptops, OptiPlex desktops, PowerEdge servers, and EMC storage solutions.• Conducted personalized product consultations and technical demonstrations, resulting in a 20% increase in customer satisfaction and a 30% growth in product upsell rates.• Managed a diverse client portfolio, focusing on small to medium-sized businesses, and provided comprehensive solutions leveraging Dell’s ProSupport services and cloud offerings.• Utilized Dell’s SalesEdge CRM to track sales activities, customer interactions, and pipeline developments, maintaining a 95% accuracy rate in sales reporting and forecasting.• Collaborated with technical teams to ensure customers received tailored solutions, integrating Dell’s enterprise products like PowerStore and PowerScale, which led to a 10% increase in repeat business.

I was responsible for analysing and interpreting complex data sets related to inventory levels and supply chain performance.Roles and Responsibilities:• Data Analysis: Gathers and interpret relevant data (cost, quality, demand patterns, etc.) and provide analytical support with the use of AnyLogic, SAP and Microsoft Excel softwares.• Reporting: Develop and communicate periodic trend and performance reports on a daily, weekly, monthly basis. Worked with procurement managers to reduce purchasing costs by 2% across the board.• Problem-solving: Investigate problems and recommend improvement to existing and planned SCM processes.• Process Improvement: Lead & Support process improvement teams.• System Support: Provide SAP/4HANA ERP support to suppliers, e.g. training documents, coaching.• Purchasing Process: Coordinate daily SKU issues - alignment between Supplier stock outs versus SAP stock outs. • Stock Availability: Analyze inventory trends, report findings. Supports ABCD part analysis. Maintained over 95% stock availability rate across 1000+ locations.• Inventory Management: Review orders plans (planned orders) against actuals. Oversaw supply and delivery of £1.5 million worth of goods over a 12-month period.• Ensured cost-effective freight solutions were implemented through effective coordination with sales, logistics and finance teams which ultimately helped me secure a promotion.