Alex Matos, Mba Email & Phone Number

Carlsbad, Ca, Us

Leads all day to day operations, sales, HR, administration, and a staff management for 22 employees. Oversees recruiting, hiring, onboarding, training, performance management, benefits, employee records and documentation, writeups, performance reviews, terminations, conflict resolution, and internal promotions. Oversees scheduling, equipment maintenance, cleaning processes, and safety programs. Manages budgets, P&L, and finances for the location. Key Accomplishments✦ Earned the #1 ranking in the District and Top 10 in the Region.✦ Created an enthusiastic work culture where employees feel engaged. Improved employee attrition from a previous turnover rate of 50% to zero need to hire.✦ Increased customer service and satisfaction ratings 40% by building relationship with existing members, listening to concerns and issues, and improving employee desire to perform well. ✦ Recognized by senior management for exceeding expectations of membership and revenue growth by 10% and 20% respectively.

Washington, District Of Columbia, Us

Applied expert analytical skills and to make judgments regarding multi-million-dollar tax collection cases. Advised case subjects of potential consequences and various solutions to resolve their tax debt situation. Key Accomplishments✦ Effectively managed high-pressure, unpredictable situations and conflicts with people. ✦ Owned the complete lifecycle of 70+ collection case investigations and resolutions.

Dublin, Ca, Us

Led all retail operations and staff development to ensure exceptional store performance and customer service. Managed hiring, on-boarding, training, performance reviews, raises, conflict resolution, and benefits including 401K, and medical. Supervised, coached, and set performance goals for 65+ associates and 4 assistant managers. Maximized profitability by implementing cost controls, managing JIT inventory systems, and through gaining a deep-level understanding of consumer and market trends. Key Accomplishments✦ Increased sales by millions of dollars and exceeded sales targets by developing a winning team culture in a dynamic and diverse environment. ✦ Reduced time-in-line processing for a high-volume, fast-paced location.

Bonita Springs, Fl, Us

Oversaw all day-to-day business operations of 4 branches. Managed sales, marketing, HR maintenance, client relations, customer satisfaction, and profitability. Led the hiring and on-boarding of new personnel, retention of existing staff of 50; management of benefits, training, employee development, and mentorship of 4 managers. Introduced Lean practices; aligned inventory with real-time, improved control of inventory for the construction division. Key Accomplishments✦ Increased revenue 14% in 3 months by negotiating with top vehicle manufacturers to buy back parts from a rotating inventory. ✦ Administered several multi-million dollar contracts with high-profile Fortune 100 clients.

Charlotte, Nc, Us

Increased performance of 3 branches simultaneously across sales, customer service, and product services by cultivating strong employee relations. Set challenging goals which were often exceeded. Managed hiring, training, benefits, FMLA, and safety procedures. Produced audit and financial reports, and developed process improvements to meet growth goals. Key Accomplishments✦ Conceptualized and launched new products and services which generated tens of millions of dollars in booked loans. ✦ Successfully mentored sales staff into managerial roles by creating and implementing effective training programs.

New York, Ny, Us

Directed daily operations across human resources, customer service, and sales to ensure branch growth and alignment with corporate objectives. Selected as the on-site administrator to handle all matters related to hiring, firing, training, salary, and benefit. Collaborated to create sales and professional development plans. Prepared budget and general ledger activity. Key Accomplishments✦ Transformed an under-staffed branch into the only branch in the region able to meet financial goals based on P&L.

Parsippany, Nj, Us

Developed branch profitability, cost control, multi-unit operations, staff development, and vehicle inventory for $50M in annual revenue. Worked with front line staff to improve sales performance. Resolved customer complaints; identified viable solutions for client needs. Key Accomplishments✦ Led a team of 100+ union staff and labor contracts to achieve high performance.✦ Ranked #9 out of 87 branches in the Region. ✦ Developed strategic business partnerships with local organizations and government agencies to maximize incremental sales, walk up volume, yield, fuel service and recharge.

Framingham, Ma, Us

Arlington, Virginia, Us

Also served in the Army National GuardFacilitated education initiatives to ensure soldiers obtained degrees and certifications to further professional development. Led cultural awareness and familiarization training for new recruits. Provided personnel support and assistance with transfers, travel orders, and salary details. Conducted oral interpretation and document translation between English and Spanish languages.Key Accomplishments✦ Awarded the Army Commendation Medal in 1992 for service in Germany. ✦ Facilitated improvements of translation services by planning and implementing effective training for 100+ staff members.

Master Of Business Administration - Mba, Finance

Bachelor Of Science - Bs, Business