Alex Mccoll Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Sydney, Australia

Engaged as an Oracle consultant on the Westpac Customer Service Hub Program. The Customer Service Hub is a 7 year multi $100M transformation designed to underpin the Westpac service revolution, with Oracle as the technology partner of choice. Remit to establish the PMO for Oracle Consulting & manage multiple streams (Customer, Security & Integrations) for the Program. In addition delivered a cloud solution for Westpac HR Policy automation.

Sydney

- Established a program comprised of 5 streams to maximise marketing effectiveness & return on investment. Included managing an RFP, a POC to implement systems to measure marketing effectiveness & optimise competitive intelligence, reporting and alignment of process & engagement model.- Led a program to define & implement a new operating model for Telstra Wholesale Operations in response to changes driven by the implementation of the NBN. Transforming the business to be more customer centric, efficient, effective and agile, focussing on structure, people, process and systems.- Led a major transformation program to overhaul the Opportunity Lifecycle Process for Telstra Wholesale. Using Design Thinking, framed the program into 4 streams – Process, Systems, People and Strategic Enablers.

Sydney

Responsible for the delivery of a portfolio of Mortgage projects.

Sydney, Australia

Responsible for managing a program to integrate an acquired business into SAI Global. The scope of the program includes;- Transition of existing staff- Operational system changes required to transition the business.- Establishment of all processes required to operate the business.- Establishment of the combined value proposition including - Positioning, Pricing, Sales Process, Delivery approach and Roadmap

Sydney, Australia

Responsible for the development and implementation of the RAMS customer strategy and management of outsourced customer servicing functions; - Direct supervisory accountability for the change management, complaints management, process improvement, strategic projects, training, network communications and training functions. - Executive Management of key outsource partner which represents 50% of the expense base. Services include banking platform, contact centre, collections, retention, settlements and complaints.

Sydney, Australia

Sitting on the RAMS Executive team with responsibility for development of strategy and implementation of Projects/Programs for RAMS and St George's Mortgage Broker Channel; - Delivery of business integration and the execution of structural change and productivity initiatives. - Led a strategic review to identify how the business should evolve and deliver increased returns . - Delivered a national on-boarding model for broker introduced customers across St.George, BoM & BankSA. Designed the strategy and managed implementation to over 400 branches. - Delivered and executed on multiple business cases. - Designed and delivered reports/reviews/strategy papers to Group Senior Execs.

Sydney, Australia

Development of Strategy and Implementation of Projects/Programs for St George's Mortgage Broker Channel; - Led the development of channel distribution policy and strategy, including business planning. - Translated strategy into business initiatives, obtaining and managing investment from Group, managing the delivery and realisation of business benefits. - Worked with distribution partners to deliver short/medium term cost/revenue objectives. - Influenced group direction as a representative on operational and functional working groups. - Drove improvement across business metrics such as application quality, approval rates, sales staff productivity and channel management costs. - Improved customer experience through greater transparency, consistency and reduced cycle times.

Sydney, Australia

Implementation of large enterprise wide program's across Residential Lending, Commercial Lending and IT. - Led a program to implement a Basel II initiative, requiring the Bank to collect and report on security information for commercial clients in compliance with Capital Adequacy Requirements. Delivered $2M under a $9M budget. - Led a team across multiple workstreams to implement a bank wide set of Service Management tools and processes in accordance with industry best practice. - Implemented from business case - $6.4M Auto Decisioning initiative for Commercial Loans. - Delivered the Business Transition stream for the relocation of the bank's Global Markets team. - Delivered the Infrastructure stream for the upgrade of the banks Peoplesoft System. - Implemented a Disaster Recovery capability for Wealth Management

London, United Kingdom

Responsible for the management of Global Cash Utility projects, including responsibility for the collation of business requirements, testing of system releases, tracking of project deliverables and implementation of system updates and new product releases.

Sydney, Australia

Accepted an offer to join the CBA Graduate Program. Initially placed as a Business Analyst responsible for the design and implementation of staff workload models and the review of operational procedures across the back office.Promoted into roles with responsibility for designing and executing transformational change; - Developed a business case to introduce technology & structural solutions across Operations. - Project managed an efficiency review of Card Operations. - Project managed the national implementation of a predictive dialler into group collections. - Implemented amendments to business banking processing in the agency network. - Conducted a review of the agency network, focussing on metrics, technology & profitability.

Pmp, Project Management

Graduate Diploma In Applied Finance And Investment, Major In Corporate Finance

Agricultural Economics, Majors In Economics And Agricultual Economics

Education record